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Patient Care Coordinator Resume Example

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PATIENT CARE COORDINATOR
Summary

Highly knowledgeable and efficient Patient Care Coordinator with training and administrative expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas. Adept at maintaining appointment schedules, handling insurance claims and maintaining a clean waiting area and office. Cheerful and professional with very strong computer and bookkeeping skills.

Experience
Company Name - Patient Care CoordinatorCity, State09/2019 - Current
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Arranged documents for insurance claims.
  • Collected payments from patients and arranged payment schedules.
  • Gathered medical information, dental health history and vitals from patients.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Scheduled cleanings and dental appointments for patients using [Software].
Company Name - Patient Care CoordinatorCity, State09/2017 - 09/2019
  • Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Scheduled evaluations and procedures for patients.
  • Submitted various medication requests electronically.
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Collected payments from patients and arranged payment schedules.
Company Name - Childcare AssistantCity, State04/2017 - 09/2017
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Monitored educational progress by keeping detailed individual charts and files.
  • Recorded information about behavior, food service and medication dispensing.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
  • Instructed children in health and personal habits, including eating, resting and toilet habits.
  • Monitored children's play activities to verify safety and wellness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Promoted language development skills through reading and storytelling.
  • Assisted children in development of social, communication and problem-solving skills.
  • Maintained organized and clean classroom and work areas.
  • Enforced rules to teach manners and maintain safe environment.
  • Improved group and individual behavior by employing positive management strategies.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
Skills
  • Claims processing
  • Project Management
  • Interdepartmental collaboration
  • Organizational skills
  • Quality assurance controls
  • Schedule management
  • Records maintenance
  • Microsoft Programs
Education and Training
High School DiplomaPleasant Grove High SchoolCity05/2012
Certifications

CUSTOMER SERVICE PROBLEM SOLVING DATA ENTRY ORGANIZATION MICROSOFT PROGRAMS COMMUNICATIONS LEADERSHIP DENTRIX | DENTAL SOFTWARE SELF-STARTER CONFLICT RESOLUTION ADMINISTRATIVE DUTIES COMPUTER SKILLS EXPERIENCE

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Resume Overview

School Attended

  • Pleasant Grove High School

Job Titles Held:

  • Patient Care Coordinator
  • Childcare Assistant

Degrees

  • High School Diploma

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