patient care coordinator resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Service professional with over 15 years of experience in Customer Service and Account Management including Customer Care, Data Entry, Administrative Support. Comprehensive ability to provide efficient, accurate and professional service and support to customers, across teams and with leaders. Detail oriented and customer focused in all interactions.
Skills & Expertise
Customer Service Experience
Multi-line and Inbound/Outbound Telephone Skills
Calendar and Schedule Coordination
Problem Solver
Account Management
Microsoft Office and Data Entry
Attentive Listener
Detail Oriented
Work History
05/2019 to 09/2020Patient Care CoordinatorHuntington Hospital | La Canada, CA,
Received inbound calls on multi-line phone to schedule/reschedule dental appointments using Eaglesoft Software, to register new patients, to answer patient questions, to take doctor messages and to triage emergency calls from patients
Met with doctors to review treatment plans in order to schedule patients accordingly or to answer patient questions
Assisted multiple patients hourly with check out: collect money due, set up recurring payment plans, review detailed dental insurance information, answer patient questions, provide estimates for future dental services based on insurance coverage
Assisted with managing appointment schedule for 5 doctors and multiple hygienists daily
Made several outbound calls daily to patients to schedule appointments or to other dental offices to collect dental record history
Assisted patients with sending referrals and records to specialists
Continuously documented all patient communications in charts
Monitored office email, responding to all inquiries throughout day
06/2000 to 01/2009Senior Customer Service Rep (Lube Equipment Div.)Graco Inc. | City, STATE,
Performed customer service duties for Graco distributors, Graco sales reps & Graco internal staff, including order entry, order maintenance, price quoting and stock checks using the TOPS order system; Answered approximately 60-80 calls/day
Communicated daily via phone, email, fax and face to face with Graco distributors and external sales reps to discuss orders, promotions, product issues and distributor issues
Provided basic technical assistance to Graco distributors and end users for Graco lubrication equipment
Communicated daily with internal Graco departments including pricing, shipping and planners to expedite order fulfillment in order to meet shipping deadlines
Researched & resolved shipping & pricing issues
Facilitated Wal-Mart Equipment Program; Coordinated order fulfillment, job installations, equipment repairs, invoicing & other administrative program tasks; was first point of contact for program
Trained new customer service representatives on TOPS order entry system and on product knowledge
Documented step by step work procedures for Wal-Mart Equipment Program using Microsoft Word
Conducted weekly Graco distributor surveys via phone
Monitored department email/fax and routed inquiries appropriately
07/1996 to 05/2000Customer Support Specialist (Lube Equipment Div.)Graco Inc. | City, STATE,
Provided administrative support to Project Manager for Kendall Oil Equipment Program which included creating written correspondence, calling distributors daily, coordinating order placement, monitoring calendar to release orders, tracking order completion and handling dispute resolution
Assisted Project Manager for Sears Oil Equipment Program; Coordinated order placement/fulfillment and job installations for 700 Sears stores nationwide
Led Texaco Oil & Lube initiative; Communicated with Graco distributors and sales reps daily to arrange timely product delivery and installations at Texaco sites; was first point of contact for program
Performed customer service duties for Graco distributors including order entry, price quoting and stock checks in TOPS order system; answered approximately 60-80 calls/day
Worked with fellow team members to streamline daily work procedures for oil equipment programs
Represented Graco products at national oil trade shows
Maintained hard copy files and updated online Excel spreadsheets for all oil equipment programs
08/1994 to 07/1996Activity Unit CoordinatorNorth Ridge Care Center | City, STATE,
Facilitated Activity Department on transitional unit in elderly care facility
Planned and executed daily recreational activities for high functioning elderly residents
Composed and filed daily progress reports for each resident
Participated in weekly family care conferences with social workers and nursing staff
Education
Expected in to to Bachelor of Arts | Psychology & SpanishUniversity of St. Thomas, Saint Paul, MNGPA:
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