SEARCH

Patient Care Coordinator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
PATIENT CARE COORDINATOR
Professional Summary

Service professional with over 15 years of experience in Customer Service and Account Management including Customer Care, Data Entry, Administrative Support. Comprehensive ability to provide efficient, accurate and professional service and support to customers, across teams and with leaders. Detail oriented and customer focused in all interactions.

Skills & Expertise
  • Customer Service Experience
  • Multi-line and Inbound/Outbound Telephone Skills
  • Calendar and Schedule Coordination
  • Problem Solver
  • Account Management
  • Microsoft Office and Data Entry
  • Attentive Listener
  • Detail Oriented
Work History
Patient Care Coordinator, 05/2019 to Current
Boger Dental – Plymouth, MN
  • Receive inbound calls on multi-line phone to schedule/reschedule dental appointments using Eaglesoft Software, to register new patients, to answer patient questions, to take doctor messages and to triage emergency calls from patients
  • Meet with doctors to review treatment plans in order to schedule patients accordingly or to answer patient questions
  • Assist multiple patients hourly with check out: collect money due, set up recurring payment plans, review detailed dental insurance information, answer patient questions, provide estimates for future dental services based on insurance coverage
  • Assist with managing appointment schedule for 5 doctors and multiple hygienists daily
  • Make several outbound calls daily to patients to schedule appointments or to other dental offices to collect dental record history
  • Assist patients with sending referrals and records to specialists
  • Continuously document all patient communications in charts
  • Monitor office email, responding to all inquiries throughout day
Senior Customer Service Rep (Lube Equipment Div.), 06/2000 to 01/2009
Graco Inc. – Minneapolis, MN
  • Performed customer service duties for Graco distributors, Graco sales reps & Graco internal staff, including order entry, order maintenance, price quoting and stock checks using the TOPS order system; Answered approximately 60-80 calls/day
  • Communicated daily via phone, email, fax and face to face with Graco distributors and external sales reps to discuss orders, promotions, product issues and distributor issues
  • Provided basic technical assistance to Graco distributors and end users for Graco lubrication equipment
  • Communicated daily with internal Graco departments including pricing, shipping and planners to expedite order fulfillment in order to meet shipping deadlines
  • Researched & resolved shipping & pricing issues
  • Facilitated Wal-Mart Equipment Program; Coordinated order fulfillment, job installations, equipment repairs, invoicing & other administrative program tasks; was first point of contact for program
  • Trained new customer service representatives on TOPS order entry system and on product knowledge
  • Documented step by step work procedures for Wal-Mart Equipment Program using Microsoft Word
  • Conducted weekly Graco distributor surveys via phone
  • Monitored department email/fax and routed inquiries appropriately
Customer Support Specialist (Lube Equipment Div.), 07/1996 to 05/2000
Graco Inc. – Minneapolis, MN
  • Provided administrative support to Project Manager for Kendall Oil Equipment Program which included creating written correspondence, calling distributors daily, coordinating order placement, monitoring calendar to release orders, tracking order completion and handling dispute resolution
  • Assisted Project Manager for Sears Oil Equipment Program; Coordinated order placement/fulfillment and job installations for 700 Sears stores nationwide
  • Led Texaco Oil & Lube initiative; Communicated with Graco distributors and sales reps daily to arrange timely product delivery and installations at Texaco sites; was first point of contact for program
  • Performed customer service duties for Graco distributors including order entry, price quoting and stock checks in TOPS order system; answered approximately 60-80 calls/day
  • Worked with fellow team members to streamline daily work procedures for oil equipment programs
  • Represented Graco products at national oil trade shows
  • Maintained hard copy files and updated online Excel spreadsheets for all oil equipment programs
Activity Unit Coordinator, 08/1994 to 07/1996
North Ridge Care Center – New Hope, MN
  • Facilitated Activity Department on transitional unit in elderly care facility
  • Planned and executed daily recreational activities for high functioning elderly residents
  • Composed and filed daily progress reports for each resident
  • Participated in weekly family care conferences with social workers and nursing staff
Education
Bachelor of Arts: Psychology & SpanishUniversity of St. Thomas - Saint Paul, MN
Volunteer
  • Volunteer Small Group Leader (Rice Lake Elementary School) 2018-Present
  • Volunteer Edina Swim Club 2017-Present
  • Volunteer Small Group Leader (Family of Christ Preschool) 2016-2018
  • Faith Formation Assistant Teacher (St. Joseph of the Lakes) 2012-2013
  • Volunteer Spanish Language Tutor (Lakes International Language Academy) 2008-2016
  • Volunteer Classroom Administrative Tasks (Lakes International Language Academy) 2008-2016
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Boger Dental
  • Graco Inc.
  • North Ridge Care Center

School Attended

  • University of St. Thomas

Job Titles Held:

  • Patient Care Coordinator
  • Senior Customer Service Rep (Lube Equipment Div.)
  • Customer Support Specialist (Lube Equipment Div.)
  • Activity Unit Coordinator

Degrees

  • Bachelor of Arts : Psychology & Spanish

Similar Resumes

View All
Patient-Care-Coordinator-resume-sample

Patient Care Coordinator

Dental Associates

Plainville, Connecticut