patient care coordinator resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Enthusiastic Cosmetology Student with strong clinical and practical background in service industry. Detail-oriented and punctual with strong desire to learn and improve skills.
Skills
Team building
Organization
Customer service
Planning and coordination
Business operations
Social skills
Product knowledge
Beauty tool sanitization
Understanding of body signals
Patient relations
Insurance practices
Organizational standards
Organizational skills
Schedule management
Staff supervision
Patient safety
Records maintenance
Patient interviewing skills
Appointment confirmation
First Aid/CPR
Problem resolution
Team management
Patient scheduling
Knowledge of dental terminology
Pleasant speaking voice
Understanding of dental insurance
Relationship development
Patient counseling
Staff training
Employee motivation
Multi-line telephone skills
Organization and efficiency
Tech-savvy
Multitasking ability
OSHA training
Organized and detail-oriented
Experience
05/2019 to Current
Patient Care CoordinatorHuntington Hospital – San Marino, CA,
Answered and managed incoming calls and emails.
Verified, updated and entered patient information into system.
Collected payments from patients and arranged payment schedules.
Maintained master calendar and scheduled new appointments based on provider availability.
Gathered medical information, dental health history and vitals from patients.
Registered over 15 patients daily.
Scheduled cleanings and dental appointments for patients using dentrix.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
08/2016 to 05/2019
Assistant Business Office ManagerAmericare Senior Living – Troy, MO,
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
Organized supply purchases, equipment upgrades and operating expenses.
Developed promotional programs to attract new patients.
Gathered medical information, dental health history and vitals from patients.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Scheduled cleanings and dental appointments for patients using Brident dental software.
Updated employee paperwork and records.
Answered and managed incoming calls and emails.
Collected payments from patients and arranged payment schedules.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
Registered over 30 new patients daily.
Managed payroll and time and attendance systems.
03/2010 to 01/2016
Lead ServerTroon Golf, L.L.C. – Carefree, AZ,
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed 8 servers and staff members to effectively foster team-oriented environment.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Managed closing duties, including restocking items and reconciling cash drawer.
Calculated charges, issued table checks and collected payments from customers.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education and Training
Expected in 05/2011 to to
High School Diploma: Spring Woods High School - Houston, TX GPA:
Expected in to to
: Houston Community College - Houston, TX GPA:
Expected in to to
: Cosmetology Paul Mitchell The School - Houston - Houston, TX GPA:
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