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Patient-focused Care Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
- Documenting and Recording Information
- Verbal and Written Communication
- Caring and Empathetic
- Medical Data Collection
- Organized and Efficient
- Explaining Policy and Procedures
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Providing Information and Resources
- Quality Standards and Protocols
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- Healthcare Operations
- HIPAA Compliance
- Resolving Problems
- New Hire Training
- Calm and Effective Under Pressure
- Gathering Information from Patients
- Evaluating Quality of Care
- Patient Care Coordination
- Patient Relations
- Patient Needs Assessment and Referral
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Patient Care Coordinator, 07/2019 to Current
Landmark Health – MA, State,
- Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Facilitated transition to home care by providing patients with continued care information and discharge instructions.
- Treated patients with strokes, head traumas, comas and intracranial hematomas.
- Coordinated the assignment and the location of the Orthopedic patients to be admitted to the unit post-op
Patient Care Supervisor, 08/1999 to 06/2018
Bjc Healthcare – Ballwin, MO,
- Worked closely with unit manager to maintain day-to-day operations.
- Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Reviewed and assessed staff processes, reducing hazards posed for patients and staff while promoting regulatory compliance.
- Initiated training and education programs for supporting healthcare staff.
- Trained and qualified staff per board requirements as well as national, state and local regulations.
- Managed operations in accordance with budget requirements.
- Communicated with patients with compassion while keeping medical information private.
- Facilitated peer-to-peer conflict resolution.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive patient outcome changes.
- Collaborated with Quality Team to develop outcomes statistics.
- Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
Staff RN, 01/1991 to 08/1999
Brattleboro Memorial Hospital – Brattleboro, VT,
- Answered patient questions and provided take-home materials for further information.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
- Developed care plans complete with effective nursing measures to improve patients' mental and physical health.
- Communicated effectively with physicians and provided support during surgical procedures.
- Facilitated transition to home care by providing patients with continued care information and discharge instructions.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
- Mentor to new staff on the unit
- Filled in for the charge role on the unit as needed.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Read physician orders and administered therapies, treatments and medications.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Reviewed physician orders and participated in medication management to optimize patient safety.
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
- Explained treatment procedures, medication side effects, special diets and physician instructions to patients.
- Educated nursing students on proper care procedures and prioritization strategies.
Staff Nurse, 09/1979 to 11/1990
Coxhealth – Willard, MO,
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Educated nursing students on proper care procedures and prioritization strategies.
- Administered medications, tracked dosages and documented patient conditions.
- Explained treatment procedures, medication side effects, special diets and physician instructions to patients.
- Mentored new nurses on practices and procedures to drive patient outcome goals.
- Performed nursing rounds to complete scheduled tasks and interact with patients.
- Answered patient questions and provided take-home materials for further information.
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
- Maintained reports to provide oncoming shift with full patient status.
- Read physician orders and administered therapies, treatments and medications.
- Evaluated patients to develop and update treatment plans while anticipating day-to-day needs.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Facilitated transition to home care by providing patients with continued care information and discharge instructions.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
Bachelor of Science: Nursing, Expected in
Minnesota State University - Moorhead - Moorhead, MN
GPA:
Associate of Science: Nursing, Expected in
Western Iowa Tech Community College - Sioux City, IA
GPA:
- Medical Surgical, American Nurses Credentialing Center - 2000
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