Patient-focused Care Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Skills
Documenting and Recording Information
Verbal and Written Communication
Caring and Empathetic
Medical Data Collection
Organized and Efficient
Explaining Policy and Procedures
Communicating to Patients and Families
Patient Confidentiality and Data Security
Providing Information and Resources
Quality Standards and Protocols
Healthcare Operations
HIPAA Compliance
Resolving Problems
New Hire Training
Calm and Effective Under Pressure
Gathering Information from Patients
Evaluating Quality of Care
Patient Care Coordination
Patient Relations
Patient Needs Assessment and Referral
Experience
Patient Care Coordinator, 07/2019 to Current Landmark Health – MA, State,
Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Facilitated transition to home care by providing patients with continued care information and discharge instructions.
Treated patients with strokes, head traumas, comas and intracranial hematomas.
Coordinated the assignment and the location of the Orthopedic patients to be admitted to the unit post-op
Patient Care Supervisor, 08/1999 to 06/2018 Bjc Healthcare – Ballwin, MO,
Worked closely with unit manager to maintain day-to-day operations.
Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Reviewed and assessed staff processes, reducing hazards posed for patients and staff while promoting regulatory compliance.
Initiated training and education programs for supporting healthcare staff.
Trained and qualified staff per board requirements as well as national, state and local regulations.
Managed operations in accordance with budget requirements.
Communicated with patients with compassion while keeping medical information private.
Facilitated peer-to-peer conflict resolution.
Solicited medical history information from patients to provide best and most effective medical advice.
Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive patient outcome changes.
Collaborated with Quality Team to develop outcomes statistics.
Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
Staff RN, 01/1991 to 08/1999 Brattleboro Memorial Hospital – Brattleboro, VT,
Answered patient questions and provided take-home materials for further information.
Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
Developed care plans complete with effective nursing measures to improve patients' mental and physical health.
Communicated effectively with physicians and provided support during surgical procedures.
Facilitated transition to home care by providing patients with continued care information and discharge instructions.
Developed and adapted individualized treatment plans according to patient recovery goals.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
Mentor to new staff on the unit
Filled in for the charge role on the unit as needed.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Read physician orders and administered therapies, treatments and medications.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Reviewed physician orders and participated in medication management to optimize patient safety.
Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
Explained treatment procedures, medication side effects, special diets and physician instructions to patients.
Educated nursing students on proper care procedures and prioritization strategies.
Staff Nurse, 09/1979 to 11/1990 Coxhealth – Willard, MO,
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Educated nursing students on proper care procedures and prioritization strategies.
Administered medications, tracked dosages and documented patient conditions.
Explained treatment procedures, medication side effects, special diets and physician instructions to patients.
Mentored new nurses on practices and procedures to drive patient outcome goals.
Performed nursing rounds to complete scheduled tasks and interact with patients.
Answered patient questions and provided take-home materials for further information.
Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
Maintained reports to provide oncoming shift with full patient status.
Read physician orders and administered therapies, treatments and medications.
Evaluated patients to develop and update treatment plans while anticipating day-to-day needs.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
Facilitated transition to home care by providing patients with continued care information and discharge instructions.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
Education and Training
Bachelor of Science: Nursing, Expected in Minnesota State University - Moorhead - Moorhead, MN GPA:
Cum laude graduate
Associate of Science: Nursing, Expected in Western Iowa Tech Community College - Sioux City, IA GPA:
Certifications
Medical Surgical, American Nurses Credentialing Center - 2000
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