Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Energetic , focused on patients rights and program assistance. Outgoing and collaborative professional thrives in high-volume, challenging settings. Flexible hard worker ready to learn and contribute to team success. Known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Care plan management
Organizational standards
Client documentation
Conflict mediation
Compassionate client care
Insurance practices
Claims processing
Personable nature
POS systems
Customer assistance
Credit and cash transactions
Staff mentoring
Cash register operation
Cash management
ID verification
Experience
05/2020 to Current
Patient Care AdvocateGiant Eagle, Inc. – Seven Fields, PA,
Helped patients understand care, coverage and payment responsibilities and rights.
Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
Managed database of patient information and frequently used computerized systems to track details.
Assisted patients in selecting appropriate courses of actions and obtaining needed support.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Performed customer negotiations to reach fair conclusion for both business and customer.
Explained new products and services to customers.
Analyzed customer feedback and developed new techniques to ensure customer retention.
Compiled all calls and interactions into computer data system.
Adhered to scripted responses and standardized plans to address problems.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
05/2016 to 09/2018
Front Desk AgentGuest Services, Inc. – Baltimore, MD,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Posted charges, updated accounts and issued bills to departing guests.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Responded to inquiries and room requests made online, by phone or email.
Arranged special accommodations for guests to maintain optimal satisfaction.
Facilitated front desk operations for busy high-volume hotel.
03/2014 to 04/2017
Front Desk AssociateBluegreen Resorts – Pigeon Forge, TN,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.