patient care advocate resume example with 2 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Also, i have training in Crm navigation , dispositioning, avaya, avg, Esvs, Vmare, Secure Id and Pulse

Patient in helping to offer outstanding 6 years track of record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

  • Credit Card Payment Processing
  • Data Entry and Maintenance
  • Customer Account Management
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Verbal and Written Communication
  • CRM Software
  • Customer Service
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Product Organization
  • Office Equipment Proficiency
  • Project Management Abilities
  • Adaptive Team Player
  • High-Energy Attitude
  • Business Development Understanding
  • Call Center Operations
  • Technologically Savvy
  • Problem-Solving Abilities
  • System Implementation
  • Microsoft Office Expert
  • Salesforce org expert
  • customer representative certified
  • Emotional and Social Support
  • Attention to Detail
  • Health Insurance Verification
  • HIPAA Compliance
  • Patient Care Quality
Patient Care Advocate, 01/2023 to Current
Willamette Dental GroupSouth Hill, WA,
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Gathered and analyzed patient information to determine special program eligibility.
  • Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
  • Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
  • Documented patient activities, problems with coverage and hospital actions.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Stayed current on community-based resources and services useful to patients.
Customer Service Associate, 09/2022 to 12/2022
Oracle ElevatorPanama City, FL,
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Set and achieved product quality objectives while meeting product specifications.
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Recommended improvements to systems and procedures for increased productivity.
  • Oversaw process checks to verify proper completion and correct frequency.
  • Created, edited and updated project manuals and technical documentation used by entire QA team.
  • Crafted quality control tests to analyze data for process improvement initiatives.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
Customer Service Representative, 01/2022 to 08/2022
AndritzPell City, AL,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Improved customer service wait times to mitigate complaints.
  • Exceeded company productivity standards on consistent basis.
Finance Officer, 06/2012 to 06/2013
Veterans Health AdministrationAbilene, TX,
  • Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
  • Oversaw all postings and reconciliation of ledgers and accounts.
  • Prepared month-end accruals and necessary journal vouchers to facilitate month-end closing.
  • Conducted audit procedures and documented results to evaluate internal control effectiveness.
  • Used Excel to analyze and integrate data for high volume database.
  • Monitored spending versus return to initiate strict cost containment approaches.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending.
  • Created and enforced company-wide controls regarding revenue and expenses in concerted effort to protect organization's assets.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in 06/2012 to Caleb University - Lagos Nigeria,
  • GPA 4.02
Diploma : Insurance, Expected in 01/2007 to University of Lagos - Lagos Nigeria,
  • Customer Service Professional Certificate
  • Customer Service Representative Certificate
  • Microsoft Office Specialist (MOS)
  • Salesforce Administrator
  • Advanced Certificate in Business Accounting

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Resume Overview

School Attended

  • Caleb University
  • University of Lagos

Job Titles Held:

  • Patient Care Advocate
  • Customer Service Associate
  • Customer Service Representative
  • Finance Officer


  • Bachelor of Science
  • Diploma

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