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Patient Ambassador Resume Example

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PATIENT AMBASSADOR
Career Overview
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority within a company. I am transitioning from the health care field into the field of business administration. I am seeking a position to fit within the scope of business administration or within administrative assistant that would allow me to advance when I graduate from school.
Core Strengths
  • CPR and First Aid Certified
  • Certified Patient Care Technician
  • Experienced in the ability to assist residents and clients with activities of daily living
  • Experienced in blood drawing, EKG's, assisting nurses and doctors, and taking vitals
  • Experienced with specimen collection
  • High customer service standards
  • Telecommunications knowledge
  • Active listening skills
  • Energetic work attitude
  • Invoice processing
  • Customer service expert
  • Cash handling accuracy
  • ​Organized
  • Proficient in MS Office
  • Proficient in MS Powerpoint
  • Proficient in MS Outlook
  • ​Strong communication skills
Accomplishments
Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Data Verification
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
Research
  • Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Medical Records
  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Work Experience
10/2016 to 01/2017
Patient AmbassadorHHS-Lake Wales Medical Center － Lake Wales, Florida
  • Responsibilities include sitting with patients to ensure safety and assisting with ambulation and meals if need be.
10/2016 to 11/2016
Home Health AideSenior Helpers － Lakeland, Florida
  • Providing care to clients in the comfort of their home.
  • Including assisting with baths, and doing light household chores.
02/2015 to 09/2016
Patient Care TechnicianWinter Haven Hospital － Winter Haven, United States, Florida
  • Duties included assisting patients with activities of daily living, checking and recording vital signs, drawing blood and lab specimens, and transporting patients.
08/2014 to 02/2015
Telecommunications SpecialistWest At Home － Omaha, USA, Nebraska
  • Seasonal job, taking back to back calls involving customers placing orders as well as providing customer service and feedback for orders.
Educational Background
2017
Ridge Career Center Winter Haven, Florida USA Patient Care Technician: Business AdministrationPolk State College － Winter Haven, Florida, USABusiness Administration
2015
High SchoolDiplomaWinter Haven High School － Winter Haven, Florida, USA
Skills and Achievements
I have many different skills and achievements including drawing blood, I am CPR certified, EKG experience, first aid, I have strong organizational skills, experience assisting patients, providing Patient Care services, safety skills, specimen collections, recording vital signs, computerized charting, great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills, Professional and friendly, Careful and active listener, Multi-tasking, Computer proficiency, creative problem solving, critical thinking, data entry, filing, telephone skills, I am able to type a minimum of 45 wpm. 
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Resume Overview

Companies Worked For:

  • HHS-Lake Wales Medical Center
  • Senior Helpers
  • Winter Haven Hospital
  • West At Home

School Attended

  • Polk State College
  • Winter Haven High School

Job Titles Held:

  • Patient Ambassador
  • Home Health Aide
  • Patient Care Technician
  • Telecommunications Specialist

Degrees

  • Ridge Career Center Winter Haven, Florida USA Patient Care Technician : Business Administration
    High School Diploma

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