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Patient Ambassador/Catering Sales Associate Resume Example

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PATIENT AMBASSADOR/CATERING SALES ASSOCIATE
Professional Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Skills
  • Microsoft Office (Microsoft Word, Microsoft Excel, and Microsoft PowerPoint) Outlook and
  • Customer Service
  • Training
  • Retention strategies
  • Relationship development
  • Organization
  • Communication
  • Supervision
  • First Aid/CPR
  • Team building
  • Problem resolution
  • Patient confidentiality
  • HIPAA
  • Specimen Labeling Procedures
  • Measuring Vital Statistics
  • Blood Specimen Storage
  • Infection Control
  • Diagnostic Testing
  • Staff Management
Work History
Patient Ambassador/Catering Sales Associate, 07/2018 to Current
ATRIUM HEALTH – Charlotte, NC
  • Delivers accurate nutrition information to high risk patients..
  • Serves meals to patients and determines level of satisfaction as well as opportunities to improve services.
  • Assists incompetent patients with opening containers and cutting food when requested.
  • Collects non essential items and place disposables in designated containers.
  • Records the amount and categorize special food items served to patients.
  • Interacts with other staff members in the serving and dining areas.
  • May take orders in an Expressly For You (EFY) environment.
  • May assemble and deliver patient trays in an EFY environment.
  • Attends all allergy and foodborne illness in-service training opportunities.
  • Complies with all of Atrium's HACCP policies and procedures.
  • Adheres to Atrium's confidentiality and patient's rights policy as outlined in the facility's HIPPA policies and procedures.
  • Reports all accidents and injuries in a timely manner.
  • Complies with all company safety and risk management policies and procedures.
  • Participates in regular safety meetings, safety training and hazard assessments.
  • Attends training programs (classroom and virtual) as designated.
  • May perform other duties and responsibilities as assigned.
  • Proactively managed patient correspondence and recorded all tracking and communications.
  • Exceeded sales goals by 30% to increase revenue and facilitate satisfaction of Food and Nutrition services.
  • Enhanced success of advertising strategies by boosting engagement through face to face patient interactions including post service visits.
  • Forged and nurtured impactful relationships with patients to cultivate loyalty, boosting customer satisfaction ratings from 20% to 50%.
  • Liaised with patients, management and nursing teams to better understand customer needs and recommend appropriate solutions.
  • Interacted with problematic patients, helping to build lasting rapport and boosting learning opportunities for all.
SERVICE AGENT II Lead , 07/2017 to 07/2018
American Red Cross – Charlotte, NC
  • Make outbound and inbound calls to current and potential blood donors.
  • Schedule appointments while providing positive service experience.
  • Respond to or transfer inbound calls to appropriate party.
  • Perform other related duties as assigned.
  • Maintained well-developed relationships with customers and fellow employees by utilizing empathy and compassion.
  • Built and deepened productive relationships with donors to drive donation growth.
  • Developed team communications and information for new hire meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled 50 calls per hour to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving confusion around the donation process and other donor concerns.
  • Assessed student needs to develop effective comprehensive training plans.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Monitored participant workflow and behaviors throughout training process.
Cashier/Shift Supervisor, 06/2013 to 10/2016
Chick-Fil-A – Charlotte, NC
  • Accepted cash and credit card payment for items purchased.
  • Maintained a neat a clean area, including the dining area and restroom.
  • Delivered excellent customer service.
  • Prepared items to be sold for the next day.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Trained as a Supervisor and provided back-up coverage to provide customers with optimal support.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked with Cashier's and other associates to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Served needs of more than 100 customers a day in busy environment.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Prepared and submitted end-of-shift reports using Microsoft Excel.
Education
High School Diploma: 06/2016
Harding University High School - Charlotte, NC
No Degree: PhlebotomyContinual Health Training And Education - Charlotte, NC
Certifications

High School Diploma Harding University High School June 2016

Child-Care

I enjoy teaching children and watching them develop into exceptional people. I began caring for children when I was about 14 to help family and friends in my free time after school and it became a passion. Helping them learn new things and show excitement when they can show their individuality and independence has prompted me to help others in the work place.

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Resume Overview

Companies Worked For:

  • ATRIUM HEALTH
  • American Red Cross
  • Chick-Fil-A

School Attended

  • Harding University High School
  • Continual Health Training And Education

Job Titles Held:

  • Patient Ambassador/Catering Sales Associate
  • SERVICE AGENT II Lead
  • Cashier/Shift Supervisor

Degrees

  • High School Diploma : 06/2016
    No Degree : Phlebotomy

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