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patient advocate result liaison specialist resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am an international medical graduate. I have over 10 years of medical experience. I am fluent in English, Greek and Ukrainian. Have experience with various EMR systems; Practice Fusion, AllScripts, ECW, G-gastro. Trained in all types of related documentation as well as working with insurance companies to file and appeal claims. Passion for supporting quality patient care. Energetic, focused on patients rights and program assistance. Outgoing and collaborative professional thrives in high-volume, challenging settings. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Patient Needs Assessment and Referral
  • Quality Standards and Protocols
  • Verbal and Written Communication
  • Resolving Problems
  • Calm and Effective Under Pressure
  • Complaint Investigation
  • Patient Confidentiality and Data Security
  • Communicating to Patients and Families
  • Organized and Efficient
  • Helpful and Service-Oriented
  • Evaluating Quality of Care
  • Documenting and Recording Information
  • Explaining Policy and Procedures
  • Registration and Scheduling
  • Caring and Empathetic
  • Proactive Problem Solving
  • Database Coordination
  • Conflict Mediation
  • Legal Compliance
  • Technical Assistance
  • Personable Nature
  • Computer Savvy
  • Schedule Coordination
  • Claims Handling and Coverage Verification
  • Safety Monitoring
  • Medical History Documentation
  • Insurance Authorizations
  • Professional Bedside Manner
  • Counseling and Guidance
  • Satisfaction Assessment and Tracking
  • Punctual and Hardworking
  • Insurance Forms Processing
  • Risk Management Assessment
  • Payment Calculation
  • Medical Transcription
  • Time Management and Prioritization
  • Patient Registration
  • Attention to Detail
  • Medical Services Administration
  • Benefits Explanation
  • Multi-Line Telephone Systems
  • Records Management
  • Health Information Access Management
  • Billing Issue Resolution and Support
  • Delinquent Account Monitoring
  • Legal Liability Research
  • Word Processing
  • Medical Terminology
  • Vital Statistics Documentation
Experience
08/2021 to Current Patient Advocate/ Result Liaison Specialist Southeast Alaska Regional Health Consortium | Kake, AK,
  • Worked with medical professionals to provide complex clinical care management, patient education and counseling.
  • Recorded patients' medical history, vital statistics and test results in electronic medical records.
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
  • Monitored treatment regimens to determine efficacy and adjusted according to results achieved.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
  • Patiently explained prescribed procedures and discussed test results with patients and family members.
  • Replenished office supplies and kept every room patient-ready for optimal operations.
  • Built trust and rapport with patients by listening to concerns, advocating for wellness and educating on acute and chronic health issues.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Reviewed lab test results with patients
  • Explained treatment plan care, physician-ordered tests and medications to patients and family members or caregivers.
  • Triaged patients by phone and provided general assistance for basic and advanced needs.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Consulted with specialists and referred patients for more advanced support based on individual needs.
07/2019 to 08/2021 Clinical Assistant Ascension Health | Dodge City, KS,
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Assisted patients with basic care and provided excellent service.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
  • Recorded vital signs and medical history for 40+ patients each shift.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Scheduled appointments for patients via phone and in person.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Explained treatment procedures and physicians' instructions.
  • Completed and submitted clinical documentation in accordance with practice guidelines.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Handled general office duties to support administrative staff during peak hours.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Contacted medical facilities to schedule patients for admission.
  • Processed orders for medical supplies and lab equipment.
  • Operated electrocardiogram (EKG) to administer diagnostic tests.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Assisted in training technicians, medical students or other staff members.
  • Adjusted settings or positions of medical equipment.
  • Collected patients' medical information to customize tests.
  • Conducted research to increase knowledge about medical issues.
  • Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
  • Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
  • Scored, interpreted and reported results of sleep studies
  • Educated patients on procedures, test results, sleep disorders and available resources.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Communicated with management or other staff to resolve problems.
  • Communicated test or assessment results to medical professionals.
01/2019 to 07/2019 Lead Medical Assistant Avera Health | Redwood Falls, MN,
  • Supervised, trained and coached team of medical assistants.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Organized charts, documents and supplies to maintain team productivity.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
09/2017 to 01/2019 Medical Assistant Doctors For Kids | City, STATE,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Administered medications under physician's supervision.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Handled general office duties to support administrative staff during peak hours.
  • Prepared treatment rooms for patient examinations.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Assisted back office patient processes to reduce office wait times.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Explained treatment procedures and physicians' instructions.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Processed orders for medical supplies and lab equipment.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Contacted medical facilities to schedule patients for admission.
  • Performed basic physical assessments of newborns and infants.
  • Administered medications and therapies as prescribed by physicians.
  • Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
  • Educated patients, caregivers and families on diagnoses, disease management, wound management and equipment management.
  • Counseled patients and families to provide psychological, emotional and spiritual support.
  • Completed initial and comprehensive ongoing patient and family assessments to determine healthcare needs.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Education and Training
Expected in 07/2016 to to M.D. | BakogiaHalutskyo Halutsky Lviv Medical University , Lviv, Ukraine, GPA:
Languages
Greek:
Native/ Bilingual
Negotiated:
Ukrainian:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • BakogiaHalutskyo Halutsky Lviv Medical University

Job Titles Held:

  • Patient Advocate/ Result Liaison Specialist
  • Clinical Assistant
  • Lead Medical Assistant
  • Medical Assistant

Degrees

  • M.D.

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