Certificate : Consumer Health Advocacy, 2012University of Wisconsin Law SchoolCertificate in Consumer Health Advocacy, University of Wisconsin Law School, 2012
M.A. : Gender & Women, 2012University of WisconsinM.A. in Gender & Women's Studies, University of Wisconsin, 2012; GPA 3.80
B.A. : Women's Studies, 2009Ohio State UniversityB.A. in Women's Studies, Cum Laude; Ohio State University, 2009; GPA 3.60
B.A. : Japanese, 2009Ohio State UniversityB.A. in Japanese, Film Studies Minor, Cum Laude; Ohio State University, 2009; GPA 3.60
Oncology Navigation SOFTWARE
Research: Academic Archives, Medical Archive: Google Scholar, JSTOR, EBSCO, CINAHL, PubMed, PsycInfo, Social Work Abstracts, UptoDate, Zotero
General: MS Word, MS Excel, Adobe Photoshop, MS Power Point, HTML PATIENT ADVOCATE / NAVIGATOR | RESEARCHER | PROGRAM ASSISTANT I offer expertise as a Patient Advocate and Academic Researcher specializing in Medical Research, Archive Building, Federal Disability, State Medicaid, and Cancer Research. Vast array of knowledge initiated with hands-on professional positions demonstrating increasingly more demanding responsibilities over course of career, in Health/Medical industry within program development, health advocacy roles, and in academic research.
Patient Advocate/HCR May 2013 to CurrentCHAMBERLIN EDMONDS ASSOCIATES － Portland, ME
Portland, ME (05/2013 - present) National patient advocacy and revenue recovery corporation establishing state and federal health care coverage for millions of uninsured and underinsured patients. Provides custom-tailored eligibility and enrollment services to hospitals. Brought in $329.3 million in revenue to hospitals nationwide. Patient Advocate/HCR Maine Medical Center Daily activities involve analyzing medical records, patient statements, and medical staff reports to determine if uninsured patients meet financial and medical criteria for state Medicaid, hospital charity care, and social security disability benefits. Help patients apply to various state/federal programs, filing appeals, and gathering documents related to establishing social security benefits. Daily caseload of 10-20 patients per day.
Lead Worker and On-Sight Coach and Peer Advisor training new and existing coworkers in use of various hospital systems and company systems including EPIC and PACE, how to screen patients, analyze medical records, Speak with medical staff (doctors, nurses), administrative staff, and troubleshoot problems.
Work on a team earning $46,000 for the company in the first year of operation. Regularly handle and assist with high dollar accounts to find various state and federal programs to reduce medical debt for patients.
Develop a vast array of medical knowledge relating to heart attacks, cancer, amputations, permanent paralysis, gastrointestinal disorders, traumatic brain injuries, liver failure, and other health conditions.
Teaching Assistant - Women and Their Bodies in Health and Disease May 2011 to December 2012CENTER FOR PATIENT PARTNERSHIPS － Madison, WI
Madison, WI (05/2011 - 12/2012) Academic non-profit entity associated with Wisconsin Schools of Law, Medicine, Nursing, and Public Health. Staffed by national researchers from Yale and Sarah Lawrence Colleges. Provided free advocacy services to U.S. residents with serious or life-threatening illnesses. Researcher/Consultant - CPP Public Archive Daily activities involved designing and implementing search codes and processes for academic databases, determining if search article results met standards of inclusion, deciding which articles fall into particular taxonomy categories. Trained coders on performing searches, coding and sorting documents; troubleshooting of IT staff and primary coder problems; formulated user tutorials on use of project search databases and software. Addressed communication challenges encountered between team members; served as liaison, asking questions to clarify issues, altered work processes.
Played instrumental role in decreasing user mistakes and errors by creating step-by-step tutorials illustrating how to use new software and run academic searches.
Defined and co-created system to run searches and code and sort documents - cutting years off time required to complete project, and ensuring that project adhered to academic standards set forth by primary researchers.
Spearheaded development of training manual educating inexperienced individuals in patient advocacy research, academic databases, or reference managers. Student Patient Advocate Managed care of clients with chronic, terminal health conditions - developing expertise as Traumatic Brain Injury, End of Life Care, and Cancer Specialist. Helped patients meet goals to empower them to become their own advocate. Daily activities encompassed Triage, Research & Analysis, Insurance & Benefits, and Empowerment Training.
Conducted initial client intake visits over phone or in person, gathering information about personal situation, documenting type of assistance potential clients desired, adding personal profile to claims software database, and assembling list of resources and contacts for individuals.
Accompanied clients to chemotherapy and other appointments, taking notes during visit, and developing list of crucial questions for patients to ask doctors during meeting.
Produced numerous successful insurance denial appeals where companies re-evaluated aspects of claim, accepted appeal, and agreed to pay for procedures. Provided services using negotiating expertise with attorneys to reduce or settle client debt. Madison, WI (01/2012 - 05/2012) Academic department of the University of Wisconsin at Madison and home of The Center for Research on Gender and Women; organization supported by 19 faculty, 8 staff, 14 lecturers and teaching assistants, and 38 affiliates. Teaching Assistant - Women and Their Bodies in Health and Disease Taught 3 undergraduate sections weekly, created lesson plans based on course textbook which encompassed biology, social science and review components.
Conducted lectures to 300+ students during professor absence, met with students to provide support on writing papers and studying as well as guidance on career and education goals. Designed in-class activities, exam questions, and essay prompts. Evaluated students' work and in-class performance.
Transitioned department from manual student exam grading process (midterm/final exams) to automated system, eliminating large number of staff hours. Trained colleagues on software usage.
Devised "Cancer and the Politics of Prevention" course presentation still in current use explaining biological processes behind cancer in body, and healthcare inequalities in cancer research, treatment, and mortality for specific demographics of women.
Claims Processor August 2009 to August 2010NATIONWIDE INSURANCE － Dublin, OH
Dublin, OH (08/2009 - 08/2010) Global group of insurance and financial services companies; currently ranked #100 on Fortune 500 list with about 36,000 employees and $135 billion assets under management. Claims Processor - Total Loss Department As member of Vehicle Evaluation Center or Total Loss Department serving Eastern half of United States, accountable for fielding auto claims calls where vehicles were total losses/unrepairable. Position involved contacting customer and arranging to have cars evaluated by Nationwide Inspector, moving vehicles to salvage yards, and forwarding claim to company Settlement Adjuster to close out incident.
After demonstrating mastery of claims software usage, understanding of claim and workflow process and procedures for each region of Eastern half of U.S., given additional responsibilities - managing distribution and printing of claims checks forwarded to Total Loss or Fire and Theft Departments in absence of Department Administrator.
Displayed exceptional performance of duties, delivering outstanding customer service to customers and internal clients, as documented via many positive reviews on Employee Recommendation Hotline, conversations with direct supervisor, and personal feedback from an Insurance Agent.
Cum Laude; Ohio State University, 2009; GPA 3.60
B.A. in Japanese, Film Studies Minor, Cum Laude; Ohio State University, 2009; GPA 3.60
Displayed exceptional performance of duties, delivering outstanding customer service to customers and internal clients, as documented via many positive reviews on Employee Recommendation Hotline, conversations with direct supervisor, and personal feedback from an Insurance Agent
CPP Certified Application Counselor, Health Insurance Marketplace, 2013-2015 Certificate in Consumer Health Advocacy, University of Wisconsin Law School
in Japanese, Film Studies Minor, Cum
Benefits, Training, Claims, Clients, Accounts To, Disability, Epic, Filing, Medicaid, Medical Records, Million, Security, Chemotherapy, Clarify, Coding, Cpp, Database, Databases, Documenting, Educating, Liaison, Managed Care, Public Health, Sorting, Taxonomy, Accountable For, Auto Claims, Customer Service, Financial Services, Printing, Processor, Receptionist, Retail Sales, Workflow, Adobe Photoshop, Excel, Html, Medical Industry, Ms Excel, Ms Word, Oncology, Photoshop, Word, Class, Comprehensive Large Array Data Stewardship System, Healthcare, Teaching