Patient Advocate/Financial Counselor Resume Example
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PATIENT ADVOCATE/FINANCIAL COUNSELOR
Summary
Proficient in supporting medical and patient needs in fast-paced hospital settings. Highly organized and professional at all times. Analytical problem-solver and strong multitasker with good time management and clerical skills.
Customer-oriented and resourceful customer service specialist seeking an A/P or A/R role with a progressive organization.
Supportive Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping maintain financial recordkeeping.
Helpful Clerical Assistant with several years of experience in professional offices. Skilled at customer service with a commitment to taking initiative for extraordinary work.
Skills
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Experience
Patient Advocate/Financial Counselor|The Edgewater - Madison , WI|05/2015 - Current
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
- Helped patients understand care, coverage and payment responsibilities and rights.
- Checked daily doctor schedules and verified insurance.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Educated patients and families on cost of treatments, procedures, continuing care and community resources.
- Collected and processed copayments and out-of-pocket charges.
- Secured loans with our lending partner, Pinnacle Bank, to satisfy account balances and assist patients to find resolution to account balances.
Cosmetologist|Tarrytown Expocare - Chicago , IL|06/2013 - 04/2015
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
- Recommended styles and treatments based on clients' needs and appearances.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Cleaned workstation, tools and equipment.
- Collected payment from customers and scheduled next appointments.
Pharmacy Technician|Regent Care Centers - Shenandoah , TX|10/2009 - 05/2013
- Communicated extensively with patients to provide assistance, support and instructions.
- Answered patient questions regarding medication.
- Filled and processed prescriptions to ensure prompt and efficient patient care.
- Administered medications as per pharmacist orders.
- Communicated with insurance companies for billing purposes.
- Maintained lines of communication with patients, providing instructions and general support.
- Restocked shelves and prepared expired drugs for return.
- Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
- Ordered medicines on a daily basis to meet anticipated demand from patients and reduce backorders.
Ward Clerk|Phelps Memorial Health Center - City , STATE|02/2006 - 04/2010
- Collected paperwork for patients, nurses and physicians.
- Worked in high-volume departments to answer telephone calls and route connections to appropriate departments or staff.
- Entered current information into records system and printed documents for transfers, files and patient use.
- Completed charts, staffing sheets and other documentation.
- Input data into the computer, adhering to all procedures to keep information private.
- Facilitated communication through effective management of incoming correspondences, including phone calls, radio, emails and letters.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
Education and Training
Joseph's College of Cosmetology||City|05/2013Licensed Cosmetologist: Cosmetology
University of Nebraska At Kearney|City, StateSome College (No Degree): Criminal Justice
Gothenburg Secondary School||City, State|05/2001High School Diploma
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Resume Overview
School Attended
- Joseph's College of Cosmetology
- University of Nebraska At Kearney
- Gothenburg Secondary School
Job Titles Held:
- Patient Advocate/Financial Counselor
- Cosmetologist
- Pharmacy Technician
- Ward Clerk
Degrees
- Licensed Cosmetologist : Cosmetology
Some College (No Degree) : Criminal Justice
High School Diploma
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