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Patient Advocate/Financial Counselor Resume Example

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PATIENT ADVOCATE/FINANCIAL COUNSELOR
Summary

Proficient in supporting medical and patient needs in fast-paced hospital settings. Highly organized and professional at all times. Analytical problem-solver and strong multitasker with good time management and clerical skills.

Customer-oriented and resourceful customer service specialist seeking an A/P or A/R role with a progressive organization.

Supportive Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping maintain financial recordkeeping.

Helpful Clerical Assistant with several years of experience in professional offices. Skilled at customer service with a commitment to taking initiative for extraordinary work.

Skills
  • Records maintenance
  • Charting proficiency
  • Data entry
  • Supply ordering
  • Clerical functions
  • Patient assistance
  • Document coordination
  • Customer service
  • Transcribing correspondence
  • Team collaboration
  • Professional and mature
  • Document editing
  • Database entry
  • Scheduling and calendar management
  • Spreadsheet development
  • Scanning and copying
Experience
Patient Advocate/Financial Counselor|Company Name - City, State|05/2015 - Current
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Checked daily doctor schedules and verified insurance.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Educated patients and families on cost of treatments, procedures, continuing care and community resources.
  • Collected and processed copayments and out-of-pocket charges.
  • Secured loans with our lending partner, Pinnacle Bank, to satisfy account balances and assist patients to find resolution to account balances.
Cosmetologist|Company Name - City, State|06/2013 - 04/2015
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Cleaned workstation, tools and equipment.
  • Collected payment from customers and scheduled next appointments.
Pharmacy Technician|Company Name - City, State|10/2009 - 05/2013
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Answered patient questions regarding medication.
  • Filled and processed prescriptions to ensure prompt and efficient patient care.
  • Administered medications as per pharmacist orders.
  • Communicated with insurance companies for billing purposes.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Restocked shelves and prepared expired drugs for return.
  • Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
  • Ordered medicines on a daily basis to meet anticipated demand from patients and reduce backorders.
Ward Clerk|Company Name - City, State|02/2006 - 04/2010
  • Collected paperwork for patients, nurses and physicians.
  • Worked in high-volume departments to answer telephone calls and route connections to appropriate departments or staff.
  • Entered current information into records system and printed documents for transfers, files and patient use.
  • Completed charts, staffing sheets and other documentation.
  • Input data into the computer, adhering to all procedures to keep information private.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, radio, emails and letters.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
Education and Training
Joseph's College of Cosmetology||City|05/2013Licensed Cosmetologist: Cosmetology
University of Nebraska At Kearney|City, StateSome College (No Degree): Criminal Justice
Gothenburg Secondary School||City, State|05/2001High School Diploma
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Resume Overview

School Attended

  • Joseph's College of Cosmetology
  • University of Nebraska At Kearney
  • Gothenburg Secondary School

Job Titles Held:

  • Patient Advocate/Financial Counselor
  • Cosmetologist
  • Pharmacy Technician
  • Ward Clerk

Degrees

  • Licensed Cosmetologist : Cosmetology
    Some College (No Degree) : Criminal Justice
    High School Diploma

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