Driven and compassionate health care professional with 9 years hands-on experience in fast-paced hospital environment. Accountable and responsible with a strong focus on patient experience, service measurement and process improvement. I am a dedicated patient advocate adept at public and community relations, staff development and project management. A strong decision maker who understands the importance of compassion and patience. I am seeking a position to develop and implement new and innovative health care improvement processes to improve quality and patient safety.
Minors in Political Science and Marketing
I assist patients as needed or requested. I use patient experience data to drive staff-clinical and non clinical engagement. I work closely to monitor service measurement and use LEAN practices for process improvement. Also, I assist staff as needed with patient concerns. PRC(Professional Research Consultants) Contact, Avatar Solutions Key Contact, HCAHPS(Hospital Consumer Assessment of Healthcare Providers and Systems) Contact, Midas contact of courtesy complaints.
I coordinate activities for youth and adult volunteer at the medical center. Develop new service areas and support the existing 23 service areas. I support the functions of the MRMC Auxiliary-Board, Gift Shop, Java Junction and other fundraising activites. Developed and arranged continuing education opportunities for all volunteers to increase knowledge and skills.
CPT coding and ICD-9 coding. billing, collections
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