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Patient Advocate Resume Example

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PATIENT ADVOCATE
Summary
Compassionate and professional Crisis Specialist who believes excellent people skills and open communication are essential functions of successful client advocacy.
Highlights
  • Exceptional organizational skills
  • Mediation
  • State government background
  • Proficient in NIMS and ICS 
  • Creative problem solver
  • Empathetic
  • Emergency response training
  • Natural leader
  • Excellent interpersonal skills
Accomplishments
  • Effectively manage caseloads of more than 50 clients at any given time with Cardon Outreach.
  • Promoted to Case Assistant after 4 months of employment with Chippewa River Industries
  • Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence


Experience
Patient Advocate
November 2015 to CurrentCompany Name － City, State
  • Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage.
  • Educated patients about the different types of Medicaid
  • Advocated for the patients on their behalf when working with the county to get Medicaid coverage.
  • Managed a caseload up to 50-60 patients.
  • Maintained patient privacy and confidential patient information.
Case Assistant/Job and Life Skills Coach
July 2013 to November 2015Company Name － City, State
  • Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR.
  • Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings.
  • Documented all clients' information including service plans, vocational reports and progress notes.
  • Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills.
  • Created, "Job Coaching 101" and presented to new and existing job coaches


Office Administration Specialist Senior
January 2012 to February 2013Company Name － City, State
  • Promoted to Office Administrator in 2012 in the OPH prison education department
  • Supervised offenders within the education department and kept track of their discipline/payroll
  • Proficient in the MARCS and Crystal Reports databases
  • Drafted memos and letterheads for the Education Director using Microsoft Office
  • Administered TABE testing for offenders obtaining their GED/HSED
  • Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation
  • Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution.
Correctional Officer
July 2005 to January 2012Company Name － City, State
  • Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol.
  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor
  • Created the training module, "Generations in the Workplace" using Power Point while a Diversity Instructor.
  • Successfully completed the "Learning to Lead" training seminar and the only non-supervisory staff to attend and complete this series
  • Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer.
Point of Sale Supervisor
March 2002 to August 2004Company Name － City, State
  • Supervised up to 20 teammates per shift.
  • Analyzed sales transactions and reported them to Sales Manager.
  • Received recognition from the Shopko CEO for providing excellent customer service.
Education
Sociology Leadership Studies, PresentFort Hays State University － City, StateMinor: Leadership Studies
A.A.S : Criminal Justice, 6/2005Rasmussen College － City, StateCriminal Justice
FEMA - IS-00019.15 Supervisor EEO Course Certification : 10/2015
ICS 100 for Hospitals : 10/2015FEMA
Minnesota Department of Corrections *Learning to Lead Certificate *Part one of the departments supervisory course : 1/2012
Skills

Public Relations, Case Management, Client Advocacy

Community Service
Disaster Responder
American Red Cross - Altoona, WI (Northwestern Region)
January 2016 to Present
  • Currently training via online for Disaster Relief certification


Child Adocate
Turning Point Domestic Abuse Shelter - River Falls WI
March-2005 to June 2005 
  • Worked with children of domestic abuse situations.
  • Led circle groups for children 5 to 10 years old.
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Resume Overview

School Attended

  • Fort Hays State University
  • Rasmussen College
  • FEMA

Job Titles Held:

  • Patient Advocate
  • Case Assistant/Job and Life Skills Coach
  • Office Administration Specialist Senior
  • Correctional Officer
  • Point of Sale Supervisor

Degrees

  • Sociology Leadership Studies , Present
    A.A.S : Criminal Justice , 6/2005
    FEMA - IS-00019.15 Supervisor EEO Course Certification : 10/2015
    ICS 100 for Hospitals : 10/2015
    Minnesota Department of Corrections *Learning to Lead Certificate *Part one of the departments supervisory course : 1/2012

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