- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Responsible and friendly Administrative Assistant able to make customers feel welcome. Fast learner, hardworking and flexible, bringing 14 years' experience in customer service and interpersonal skills. A person who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Enthusiastic about working in a position with the drive to succeed.
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Cvs Health – Lexington, KY,
- Printing of clinician schedules for the next business day to individually review each patient account in order to obtain payments due.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills to ensure a positive, professional experience and detailed system knowledge for all patients, family members, physician offices, third-party payers and co-workers to support clinic operations.
- Follow through on patient payment plans as set up by the Patient Account Representative.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Resolved inquiries from patients, families and external payers.
- Reviewed flagged items daily and resolved issues in accurate and efficient manner.
21St Century Oncology – Dallas, TX,
- Recommended merchandise to customers based on needs and preferences.
- Used Host register system to ring up customer purchases, process payments and issue receipts.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Drove substantial sales with more than $700 in weekly revenue through suggestive selling and by promoting add-on purchases.
- Recommended optimal merchandise based on customer needs and desires.
- Drove sales of KPI's and increased customer count by applying proactive nature, knowledge of customer preferences and active listening skills.
Joshua Sussal, MDPA – City, STATE,
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered office phone and emails to schedule appointments, forward information and update patient accounts and information.
- Exceeded specific team goals by partnering with staff to share and implement best practices.
Sanford Brown Institute - Landover, MD,
- Completed coursework in Introductory to Pharmacy: Assisting the pharmacist in direct patient care and retail pharmacy operations.
- Authenticating and processing the physician's medication orders.
- Medication Management: Dosage calculations, drug classifications and effects, aseptic techniques, record keeping and communication practices.
- Pharmacy Operations: Medication preparation; prescription interpretation and filing; data entry, billing and collection practices.
- Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law.
National Phlebotomy Association - Landover, MD,
- Completed coursework in Introductory to Phlebotomy: Knowledge of Test codes requisition forms and requests.
- Phlebotomy Operations: Knowledge of centrifuging and processing of serum and micro-biology specimens.
- Coursework in OSHA and Universal Precautions and Regulations.
Prince George's Community College - Upper Marlboro, MD
- Completed coursework in Introductory to Business: Learning networking, applying skills and personality to obtain personal assessments; business etiquettes.
- English Composition I & II: Developing a thorough foundation in the basic rules and commands of English Grammar; Enhance and strengthen communication technologies for Business correspondence.
- Managing the Public: Understanding the degree of accountability of public administrative agencies, ethical guidelines used by public agencies and achieving results and interpretation of policy evaluations to asses program effectiveness.
- Psychology: Interpersonal Communication
- Health: Personal and Community
- Computer Literacy
- Keyboarding
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Resume Overview
School Attended
- Sanford Brown Institute
- National Phlebotomy Association
- Prince George's Community College
Job Titles Held:
- Patient Account Insurance Coordinator
- Optical Associate
- Front Office Coordinator
Degrees
- Pharmacy Technician Certification
- Phlebotomy Certification
- Some College (No Degree)
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