Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Responsible and friendly Administrative Assistant able to make customers feel welcome. Fast learner, hardworking and flexible, bringing 14 years' experience in customer service and interpersonal skills. A person who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Enthusiastic about working in a position with the drive to succeed.

  • Records management
  • Customer Service Skills
  • Time management
  • Administrative support
  • Team Player
  • Strong Interpersonal Skills
  • MS Office Proficiency
  • Results-oriented
Patient Account Insurance Coordinator, 02/2020 - Current
Cvs Health Lexington, KY,
  • Printing of clinician schedules for the next business day to individually review each patient account in order to obtain payments due.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills to ensure a positive, professional experience and detailed system knowledge for all patients, family members, physician offices, third-party payers and co-workers to support clinic operations.
  • Follow through on patient payment plans as set up by the Patient Account Representative.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Resolved inquiries from patients, families and external payers.
  • Reviewed flagged items daily and resolved issues in accurate and efficient manner.
Optical Associate, 06/2005 - Current
21St Century Oncology Dallas, TX,
  • Recommended merchandise to customers based on needs and preferences.
  • Used Host register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Drove substantial sales with more than $700 in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Recommended optimal merchandise based on customer needs and desires.
  • Drove sales of KPI's and increased customer count by applying proactive nature, knowledge of customer preferences and active listening skills.
Front Office Coordinator, 04/2013 - 01/2016
Joshua Sussal, MDPA City, STATE,
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered office phone and emails to schedule appointments, forward information and update patient accounts and information.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
Education and Training
Pharmacy Technician Certification: Pharmacology, Expected in 05/2012
Sanford Brown Institute - Landover, MD,
  • Completed coursework in Introductory to Pharmacy: Assisting the pharmacist in direct patient care and retail pharmacy operations.
  • Authenticating and processing the physician's medication orders.
  • Medication Management: Dosage calculations, drug classifications and effects, aseptic techniques, record keeping and communication practices.
  • Pharmacy Operations: Medication preparation; prescription interpretation and filing; data entry, billing and collection practices.
  • Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law.
Phlebotomy Certification: Phlebotomy, Expected in 11/2004
National Phlebotomy Association - Landover, MD,
  • Completed coursework in Introductory to Phlebotomy: Knowledge of Test codes requisition forms and requests.
  • Phlebotomy Operations: Knowledge of centrifuging and processing of serum and micro-biology specimens.
  • Coursework in OSHA and Universal Precautions and Regulations.
: Business Management, Expected in
Prince George's Community College - Upper Marlboro, MD
  • Completed coursework in Introductory to Business: Learning networking, applying skills and personality to obtain personal assessments; business etiquettes.
  • English Composition I & II: Developing a thorough foundation in the basic rules and commands of English Grammar; Enhance and strengthen communication technologies for Business correspondence.
  • Managing the Public: Understanding the degree of accountability of public administrative agencies, ethical guidelines used by public agencies and achieving results and interpretation of policy evaluations to asses program effectiveness.
  • Psychology: Interpersonal Communication
  • Health: Personal and Community
  • Computer Literacy
  • Keyboarding

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School Attended

  • Sanford Brown Institute
  • National Phlebotomy Association
  • Prince George's Community College

Job Titles Held:

  • Patient Account Insurance Coordinator
  • Optical Associate
  • Front Office Coordinator


  • Pharmacy Technician Certification
  • Phlebotomy Certification
  • Some College (No Degree)

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