Patient Account Insurance Coordinator resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Responsible and friendly Administrative Assistant able to make customers feel welcome. Fast learner, hardworking and flexible, bringing 14 years' experience in customer service and interpersonal skills. A person who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Enthusiastic about working in a position with the drive to succeed.
Skills
Records management
Customer Service Skills
Time management
Administrative support
Team Player
Strong Interpersonal Skills
MS Office Proficiency
Results-oriented
Experience
02/2020 to CurrentPatient Account Insurance CoordinatorCvs Health | Lexington, KY,
Printing of clinician schedules for the next business day to individually review each patient account in order to obtain payments due.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Utilized customer service skills to ensure a positive, professional experience and detailed system knowledge for all patients, family members, physician offices, third-party payers and co-workers to support clinic operations.
Follow through on patient payment plans as set up by the Patient Account Representative.
Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
Resolved inquiries from patients, families and external payers.
Reviewed flagged items daily and resolved issues in accurate and efficient manner.
06/2005 to CurrentOptical Associate21St Century Oncology | Dallas, TX,
Recommended merchandise to customers based on needs and preferences.
Used Host register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Drove substantial sales with more than $700 in weekly revenue through suggestive selling and by promoting add-on purchases.
Recommended optimal merchandise based on customer needs and desires.
Drove sales of KPI's and increased customer count by applying proactive nature, knowledge of customer preferences and active listening skills.
04/2013 to 01/2016Front Office CoordinatorJoshua Sussal, MDPA | City, STATE,
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Kept reception area clean and organized to offer positive first impression to every visitor.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Managed customer complaints and rectified issues to complete satisfaction.
Answered office phone and emails to schedule appointments, forward information and update patient accounts and information.
Exceeded specific team goals by partnering with staff to share and implement best practices.
Education and Training
Expected in 05/2012Pharmacy Technician Certification | PharmacologySanford Brown Institute, Landover, MD, GPA:
Completed coursework in Introductory to Pharmacy: Assisting the pharmacist in direct patient care and retail pharmacy operations.
Authenticating and processing the physician's medication orders.
Medication Management: Dosage calculations, drug classifications and effects, aseptic techniques, record keeping and communication practices.
Pharmacy Operations: Medication preparation; prescription interpretation and filing; data entry, billing and collection practices.
Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law.
Completed coursework in Introductory to Phlebotomy: Knowledge of Test codes requisition forms and requests.
Phlebotomy Operations: Knowledge of centrifuging and processing of serum and micro-biology specimens.
Coursework in OSHA and Universal Precautions and Regulations.
Expected in | Business ManagementPrince George's Community College, Upper Marlboro, MDGPA:
Completed coursework in Introductory to Business: Learning networking, applying skills and personality to obtain personal assessments; business etiquettes.
English Composition I & II: Developing a thorough foundation in the basic rules and commands of English Grammar; Enhance and strengthen communication technologies for Business correspondence.
Managing the Public: Understanding the degree of accountability of public administrative agencies, ethical guidelines used by public agencies and achieving results and interpretation of policy evaluations to asses program effectiveness.
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