Patcraft Account Manager resume example with 7 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Passionate, customer-focused leader with demonstrated history of 5+ years of sales, marketing and event planning experience. History of building new territories, establishing and cultivating relationships to secure business commitments. An excellent communicator, with aptitude for identifying critical drivers and structuring solutions to gain revenue.
  • I am currently an Account Manager for the state of South Carolina with Shaw Industries in the commercial textile and construction industry. I am a top performer growing my territory from an initial yearly sales of $375,000 to a now $1.5 million, exceeding the 13% growth goal each year.
  • I am looking to further my career in business development, sales and marketing.
  • Relationship Building
  • Business Development
  • Project Management
  • Excellent Written and Verbal Communication
  • Problem Solving
Work History
05/2015 to Current Patcraft Account Manager Dispatch | Boise, ID,
  • Finished first in my class for Shaw's 3 month sales training program, receiving the Bob Chandler Award for Excellence before entering my territory with Patcraft Flooring (Patcraft is a commercial division within Shaw, Shaw being the largest commercial flooring manufacturer in the world and a subsidiary of Berkshire Hathaway )
  • Successfully maintained and developed 200+ accounts within the state of South Carolina; specifically establishing relationships and partnerships with key decision-makers within multiple channel/segmented end users, architectural and design firms as well as construction and property management companies in order to promote growth and retention
  • Established multiple annuity accounts by contract and product standard negotiation, including multi-million dollar accounts such as Denny's Restaurant Chain, Prisma Healthcare, Clemson University, SC Department of Revenue, Greenville County School System, etc.
  • Created a lucrative and individualistic selling process starting with prospecting and research, to needs assessment and product presentation, ending with closing and follow up to exceed my yearly set sales goals with a 58% average growth rate
  • Managed projects from inception to completion including identifying opportunity size, product selection, specification, order placement, delivery coordination, installation and maintenance; all while maintaining the original design concept, project budget and timeline
  • Developed new business by creating personal marketing and branding, attending net-working events, SC organization participation, multi-segmented trade shows and constructing large scale customer events
  • Diversified my personal brand by collaborating with our marketing department to create email blasts, new product brochures, digital marketing campaigns specific to SC, end user based case studies, etc. in addition to the daily management of Patcraft's SC social media pages and participation on Shaw's social media council
06/2015 to 02/2016 Customer Experience Intern Lpl Financial Services | Nashville, TN,
  • Maintained Customer Experience LOOP page (Internal Website) as well as the department's CRM system
  • Coordinated, managed and executed Account Manager's specific customer group's corporate manufacturing mill visits
  • Customized visits per Account Manager's requests depending on market segment, customer needs and focus, customer position, etc.
  • Created marketing materials for each customer group visit as well as assisted logistics via travel management company
  • Collaborated in the creation and implantation of the software tool that gathered Account Manager/customer feedback and surveys
  • Performed market analysis and researched latest trends, concepts and techniques in order to capitalize on these customer experience visits
01/2015 to 06/2015 Digital Marketing Associate Hca | Richfield, OH,
  • Tracked social media trends and adapted to attract target follower demographic
  • Executed consistent online messaging across various social media verticals with minimal supervision
  • Assisted in maintaining companies website, mainly on WordPress platform
  • Aided in the development of marketing campaigns for current and future clients, including SMS, email marketing, press releases, blogs, etc. for local businesses such as Steak n' Shake, Law firms and Boutiques
  • Generated and analyzed clients marketing campaigns on Sprout Social and Google Analytics for optimal customer reach
05/2014 to 01/2015 Marketing and Communications Intern NASCO | City, STATE,
  • Aided in the creation of NSight (Quarterly internal newsletter, 800-1000 employees)
  • Collaborated in weekly updates of Nshare (internal company website)
  • Developed registration website for national networking conferences on CVent and SignUp4 platforms
  • Helped facilitate the RFP‘s for national networking event locations
  • Partnered with various department heads to create schedules, breakout sessions, keynote speakers etc. for these national networking conferences
  • Assisted logistics company to insure correct travel and conference details as well as communicating these details to the companies employees
Expected in 12/2015 BBA | Marketing Georgia Southern University, Statesboro, GA GPA:
  • Minored in Information Systems - CRM/SAP/ERP Systems
  • Board member for SC IIDA Chapter (International Interior Design Association)
  • Certified Textile CEU instructor
  • Adept with Salesforce CRM
  • Proficient with all Microsoft Platforms
  • Experience with Dodge Leads, ZoomInfo, Adobe Photoshop and InDesign, Google Analytics, WordPress, Sprout Social and Canva

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Resume Overview

School Attended

  • Georgia Southern University

Job Titles Held:

  • Patcraft Account Manager
  • Customer Experience Intern
  • Digital Marketing Associate
  • Marketing and Communications Intern


  • BBA

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