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Passport Support Associate Resume Example

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PASSPORT SUPPORT ASSOCIATE
Professional Summary
A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, Eugenia is a service orientated professional who is very confident when handling inquiries, complaints, and communications. She is a team player, who is able to work to timely demands and effectively manage multiple workloads. Right now she is looking for a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also support them in achieving their future ambitions.   
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Shipping and receiving professional
  • Proficient in cash management
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Trusted key holder
  • MS Windows proficient
  • Quick learner
Work History
Passport Support Associate, 07/2016 to Current
Cgi Group Inc. – Herndon

 I Perform various clerical and repetitive manual functions to support customer service adjudication departments. I also Perform various processing functions, utilizing the office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents. I utilize the current TDIS-PD and PRISM computer operating operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels and sorting and affixing postage to sealed envelopes. Also performs quality checks for standard fee information on individual applications.

Customer Service Representative, 09/2011 to 07/2016
Valvoline Instant Oil Change – Garden City

    I answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information. I also described product to customers and accurately explained details and care of merchandise. While employed by Virginia Linen I successfully acquired an average of 15 new customers per month, generating a 25% growth in revenue. I effectively handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Also I scheduled weekly inventory pickups and deliveries with vendors. I also ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.



Education
High School Diploma: 2000
Duval Senior High School - City
Certificate Program: Office Administration, 2010
Career Technical Institute - City
Additional Information
Current Secret Security Clearance
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Resume Overview

School Attended

  • Duval Senior High School
  • Career Technical Institute

Job Titles Held:

  • Passport Support Associate
  • Customer Service Representative

Degrees

  • High School Diploma : 2000
    Certificate Program : Office Administration , 2010

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