passenger service assistant resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Caring Passenger Attendant equipped with great people skills and attention to detail. Well-versed in transit operations and skilled in resolving conflicts. Compassionate in helping people of limited mental or physical capacity have safe, enjoyable rides. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Translate to a customer in a Spanish or English . Also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Check-In Procedures
Passenger Assistance
Issuing Tickets
Flight Logs Proofing
Boarding Support
Motivating Employees
Pre-Boarding Checking
Sales Expertise
Baggage Handling Abilities
Student Security
Documentation Skills
Team Management
Active Listening
Flexible Schedule
Planning & Organizing
People Skills
Supervision & Leadership
Customer Service
Good Work Ethic
Checking in Passengers
Departures Management
Data Management
Experience
Passenger Service Assistant, 09/2019 to 01/2020 Marriott International – Frederick, MD,
APA passenger assistant assisted special needs to the flight on both on and off.
I translate the costumers Spanish and English.
Help them handing cap Assistants people straight back (persons with back problems).
Take them from ticket accouter to TSA and from the Gate offer them the service they need.
I managed gate, ramp and cabin services for each flight.
We worked with personnel in gate area by verifying passenger documents before boarding aircraft.
We have the schedule from the flights to check how many passage's need assistant with chair.
We coordinated with internal resources to process passenger information and dispatch flights on time.
Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
works holidays I worked from 2am until 3 pm
Preparation Chef, 02/2018 to 06/2019 Midici – City, STATE,
I opened the kitchen at 7AM until 4pm some days from 4pm until 1 am work also holidays.
turn the oven make meatball, chicken, bacon, potatoes, bread ,garlic.
slide the pepperoni, proscicutto meats sausage. chesses.
8 Italy dressings also make the bread for the salads.
organize the fridge and check what they need for the pizzas, order new products for the week
cut chesses mozzarella almost 10 container make also the marinara 5 containers
close the kitchen clean and organized the kitchen to the next day.
Organized food preparation stations and regularly replenished supplies.
Food Prep Cook, 01/2016 to 06/2019 Super Salad – City, STATE,
I opened the kitchen at 7am to start prepare the line and cute fruits and turn the oven to put the bread inside also.
Make the dressed, seasoned and garnished appetizers and salads to prepare for food service.
Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
Organized and labeled stock of ingredients to maintain needed inventory levels.
Sliced meats to prepare for cooking and assembly of menu items.
Helped train and develop new talent.
Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.
works holidays and works at 7am until 11pm
Education and Training
Associate of Arts: Travel And Tourism & Hospitality Industrial , Expected in 05/2019 to Paso Community College Administrative Services Cen - 9050 VISCOUNT BLVD EL PASO, TX 79925, GPA:
I know how to use: saber/ Travel Network Describe the saber global distribution system and keyboard.
review fiction of the airline computer system . Identify major city, airport and airlines codes.
identify the primary clases of service code.
Describe the airline hub system and how it benefits air passengers.
Define and compare the types of flights service. Compare on line and off line connections.
Identify the types of flights itineraries with touting examples.
Read and interpreter flight schedules.
Activate the computer terminal by signing in and out of the SABER SYSTEM.
Discuss how to change work area, place text in the Memo Area, access format finder.
Read and interpreter information in format finder. SABER/TRAVEL NET WOR.
Industry casino/Gaming industry Intro Hospitality Industry Customer Sales and service Cruises Intro Travel and Tourism Travel automation
Associate of Arts: Basic/ Travel And Tourism AND HOSPITALLYTY INDUSTY , Expected in 01/2015 to El Paso Community College Rio Grande - 100 W Rio Grande Ave, El Paso, TX 79902, GPA:
High School Diploma: , Expected in 05/2013 to Coronaodo High School - 100 Champions Pl, El Paso, TX 79912, GPA:
Criminal justice and home land security also crime stopper 2011 and 2012 - Honor Roll
Math AP Course
Completed criminal justice and home land security Searching building finger prints and using the uniform of police learning how to use shooting too Course
3.25 GPA
Final Grade: 100%
Member of [Honor Society criminal justice], 2012
[Group or Club community service ] Member, [Year 2012 and 2013]
Graduate one year early from High school,
Certificate from Academy police from el Paso Tx
certificate from crime stoppers from el Paso TX
Certificate from Community service from el Paso tx.
Languages
Spanish:
Professional
Negotiated:
English:
Professional
Negotiated:
Accomplishments
I work hard and i love learning new things every day.
Im never late any job
I always working on Holidays and working late also.
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Resume Overview
School Attended
Paso Community College Administrative Services Cen