Started with Northwest Airlines/Delta CSA/CSS/PSA Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Creative problem solver
Exceptional communication skills
MS Windows proficient
assign work schedules
Able to learn quickly
Written and oral communication skills
Passenger Service Agent/Red Coat, 02/1990
to Current Delta Airlines – MSP International Airport
Strong working knowledge of DL Term, SNAPP, and Kiosk.
Solid technical/functional skills in ticketing and reservations.
Effective written and verbal communication with passengers and internal customers.
Ability to work well with all levels within the organization and across multiple divisions.
Have a keen ability to solve problems and possess the dedication to provide excellent customer service.
Able to resolve conflicts in a professional manner that aligns with Delta customer service standards.
Practices safety conscious behaviors at all times.
Full-service IROP recovery and the ability to make quick, sound decisions.
High School Diploma: 1977 Farmington High School - Farmington,