passenger service agent red coat resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Started with Northwest Airlines/Delta
 Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • MS Windows proficient
  • assign work schedules
  • Safety management
  • Follows procedures
  • Able to learn quickly
  • Multitasking skills
  • Written and oral communication skills
Farmington High School Farmington, Mn Expected in 1977 High School Diploma : - GPA :
Work History
Delta Airlines - Passenger Service Agent/Red Coat
City, , 01/1990 - Current
  • Strong working knowledge of DL Term, SNAPP, and Kiosk.
  • Solid technical/functional skills in ticketing and reservations.
  • Effective written and verbal communication with passengers and internal customers.
  • Ability to work well with all levels within the organization and across multiple divisions.
  • Have a keen ability to solve problems and possess the dedication to provide excellent customer service.
  • Able to resolve conflicts in a professional manner that aligns with Delta customer service standards.
  • Practices safety conscious behaviors at all times.
  • Full-service IROP recovery and the ability to make quick, sound decisions.

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Resume Overview

School Attended

  • Farmington High School

Job Titles Held:

  • Passenger Service Agent/Red Coat


  • High School Diploma

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