Organized, energetic worker with time-management and leadership skills, strongly focused on details, and can bring value to any organization.
Strong problem solving aptitude
Completed telephone training seminar
Completed leadership and management training
Quick leaner, eager to advance
Excellent communication skills
Completed 5S training
Continuous Improvement Coordinator
Team leadership skills
PARTS ASSET MANAGER01/2007
to 06/2016 ALBUQUERQUE FREIGHTLINER (LFG EMPLOYEES GROUP LLC) – ALBUQUERQUE,
Freightliner Daimler Truck Parts Certified
Familiarized with all Daimler brand truck engines Detroit, Cummins, Caterpillar, Mercedes-Benz
Properly identify truck parts in all categories(cab, chassis, drive-train, engine, transmission, suspension, hvac)
Research parts needs based off of vehicle specific identification numbers.
Locate parts not in stock at other branches or stores in or out of the network.
Parts Inside Sales Certified Manager Level
Contacted customers by phone and email in response to inquiries.
Reviewed operational records and reports to project sales and determine profitability.
Planned and directed staff training and performance evaluations.
Supervised a Parts Sales department of 16 including, Parts Sales associates, and Parts Warehouse shipping associates along with delivery drivers.
Managed Inventory of over $1.3 million dollars with average of 8 turns per year.
Assessed effectiveness of sales representatives.
Created purchase orders.
Performed monthly reconciliation of open purchasing orders.
Assessed areas of service concern and developed improvement plans.
Wrote standard operating procedures for department, and adjusted to maximize effectiveness
Maintained productive relationships with vendors and customers.
Coordinated and assisted with delivery routes to customers.
Began as a Delivery Driver, promoted to Sales Representative, later took on the position as Warehouse Manager, which lead to being selected as Continuous Improvement Coordinator, where I learned much management and leadership skills to then be Parts Asset Manager.
to 01/2007 SUBWAY (FAST FOOD) – ALBUQUERQUE,
Prepared specialty foods such as sandwiches, following specific methods that required quick prep time.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers\' orders or supervisors\' instructions, following approved procedures.
Followed food safety procedures according to company policies and health and sanitation regulations.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Assisted customers in selecting items based on needs.
Received customer payments.
Greeted customers promptly.
to 10/2006 KEARNEY ENTERPRIZES – TIJERAS,
Home remodeling projects.
Painting, interior and exterior
Prepared and cleaned construction sites.
Set ladders, scaffold and hoists in place for taking supplies to roofs.
Loaded and unloaded building materials used for construction.
Completed tear-down of existing structures and prepared for new construction.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Accurately estimated time and materials cost for projects.
General Handyman services.
Customer service oriented.
(Off and on 03/03-03/06) (full time 03/06-10/06)
to 02/2006 VANGUARD CAR RENTAL INC – ALBUQUERQUE,
Detailed rental vehicles upon return.
Used cleaning chemicals and equipment.
Tested vehicles and their components and systems.
Notified management of any vehicle issues.
Transported vehicles from Detail area to Customer Rental Pickup area.
Upheld top-quality workmanship and excellent customer service.
CUSTOMER SERVICE REPRESENTATIVE10/2004
to 08/2005 THE CONNECTION (DATA LISTING SERVICES LLC) – MORIARTY,
Effectively managed a high-volume of inbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Resolved service, pricing and technical problems by asking clear and specific questions.
Acted professionally and patiently when addressing negative customer feedback.
Referred unresolved customer grievances to designated departments for further investigation.
High School Diploma: 2005Moriarty High School-