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Partner Support Specialist Resume Example

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PARTNER SUPPORT SPECIALIST
Executive Summary

Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. Superior communication and interpersonal skills with the outstanding ability to bridge and strengthen relationships between prospects, partners, vendors, clients, and SAP colleagues. Willing to travel.

Core Qualifications
  • Supervision and training
  • Performance tracking and evaluation
  • Agile
  • Exceptional customer service skills
  • Collaborative
  • Adaptable
  • Tactical execution
  • Winner's Circle Award
Professional Experience
Partner Support Specialist, 11/2013 to Current SAP － Scottsdale, Arizona

  • Team lead responsible to lead and ramp 10 new SAP employees to be able to support SAP Value Added Resellers.
  • Maintained high levels of partner satisfaction through problem solving and developing relationships.
  • Specialized in Maintenance Transfer process which involves coordinating multiple departments to perform a goal.
  • Created training presentations targeted at resolving even the most difficult SAP process issues.
Partner Account Manager, 05/2012 to 11/2013 SAP － Scottsdale, Arizona
  • Responsible for developing and managing 16 VAR's Channel and cross-functional teams including SE, Industry Principals, and executive management to thoroughly support and grow strategic customer relationships.
  • Responsible for executing SAP sales methodology and displaying Channel Partner Leadership.
  • Opportunity Development & Strategy Achieved 202% of sales quota during first 7 months as a PAM hitting KPI's that led to Exceeds Expectations in management evaluation.
  • Honored with the Short Term Achievement Award 2013 for my 6 week coverage of a Gold VAR.
  • Nominated and awarded the Mentorship award in 2010 for volunteering direction to new employees during their ISE ramp up.
  • Achieved 3X pipline in 7 consecutive quarters by executing territory plan, leveraging Channel demand generation reps, utilizing Inside View , working with IMR and adapting to an everchanging environment.
Inside Sales Executive, 02/2010 to 05/2012 SAP － Scottsdale, Arizona
  • Responsible for identifying, developing and managing sales opportunities while facilitating Channel and cross-functional teams including SE, Industry Principals, and executive management to thoroughly support and grow strategic customer relationships.
  • Responsible for executing SAP sales methodology and displaying Channel Partner Leadership.
  • Opportunity Development & Strategy Achieved 145% of sales quota during first year at SAP while earning Winners Circle status by executing the SAP sales process with partners and value selling.
  • Chosen to speak at FKOM 2011 for closing the largest volume deal in Inside Sales.
  • SAP value positioning of diverse portfolios including ERP, Business Analytics and LOB products.
  • Honored with the Peer to Peer Recognition Award 2011for being a team player.
  • Nominated and awarded the Mentorship award in 2010 for volunteering direction to new employees during their ISE ramp up.
  • Achieved 3X pipeline in 7 consecutive quarters by executing territory plan, leveraging Channel demand generation reps, utilizing Inside View , working with IMR and adapting to an ever changing environment.
Client Sales Manager, 07/2009 to 02/2010 MERCER ADVISORS － Scottsdale, Arizona
  • Responsible for developing and implementing sales strategies for the largest practice management company in the country serving 3,400 Dentists.
  • Business Development & Strategy Generated publicity that created the highest attended workshop in Mercer Advisors history which resulted in 20% increase in top line revenue.
  • Achieved 95% close rate for all workshop inquires by influencing gatekeepers and speaking to the Doctors directly.
  • Accomplished the highest outbound activity and close rate on the Management Team.
Client Sales Manager, 10/2007 to 05/2009 SAGE － Scottsdale, Arizona
  • Supervised 80 business partners across a 13 State territory.
  • Responsiblilities included; account management, building and maintain strong Channel relationships, product demonstrations and forecasting sales for SalesLogix and SageCRM.
  • Business Development & Strategy Achieved 92% of all set quotas in 2008 by leveraging the Partner Channel.
  • Helped Sage transition from a driect sales model to one that was partner focused.
  • Nominated and honored with the CRM Solutions Top Revenue Award 1st and 2nd Quarters in 2009.
  • Earned the CRM Quarterly MVP Award four consecutive quarters.
Director of Daily Operations, 12/2002 to 08/2007 HEARTH & HAVEN REAL ESTATE － Gilbert, Arizona
  • Oversee operations consisting of employee development, training, customer service, accounting, marketing and advertising.
  • Responsibilities include budgeting, staffing, P&L, account management and coordinating activities between Sales and Operations.
  • Business Development & Marketing Expanded company operations and profits by 66% within the first six months of operation.
  • Established sales quotas, expense budgets, policies and timelines to maximize profits and ensure customer satisfaction.
  • Generated 70 leads per month by designing and executing Marketing campaigns which shifted the focus to the Real Estate Consultant from the sales Realtor.
Director of Daily Operations, 09/1996 to 03/2002 MEDISOFT － Mesa, Arizona
  • Oversee Enterprise planning with key sales representatives to identify business potential.
  • Coordinated demand generation activites with MediSoft and partners to achieve 3X pipeline coverage of revenue target.
  • Provided field based transcational support to the partner when required.
  • Doubled sales within the first 10 months of managing territory by moving away from direct selling and leveraging the existing Channel.
  • Promoted Channel growth and development.
  • Created and implemented new marketing materials that increased revenue by 20% in all territories.
Education
Bachelor of Science: Health Administration INDIANA UNIVERSITY － Bloomington, Indiana

Professional Development:

SPIN Selling Career Development Courses

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Skills
account management, accounting, advertising, budgeting, budgets, Business Development, Business Development & Strategy, closing, Consultant, CRM, customer satisfaction, customer service, designing, direction, executive management, focus, forecasting, functional, Inside Sales, Leadership, managing, marketing, marketing materials, MediSoft, Enterprise, policies, speaking, publicity, Real Estate, Sage, selling, Sales, SAP, staffing, Strategy, strategic, team player, employee development, View
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Resume Overview

Companies Worked For:

  • SAP
  • MERCER ADVISORS
  • SAGE
  • HEARTH & HAVEN REAL ESTATE
  • MEDISOFT

School Attended

  • INDIANA UNIVERSITY

Job Titles Held:

  • Partner Support Specialist
  • Partner Account Manager
  • Inside Sales Executive
  • Client Sales Manager
  • Director of Daily Operations

Degrees

  • Bachelor of Science : Health Administration

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