Partner Services Coordinator Resume Example
Love this resume?Build Your Own Now
PARTNER SERVICES COORDINATOR
Summary
To obtain a position that will benefit from my knowledge, skills and abilities in this industry, to maximize my work activities and context to achieve a positive outcome.
Highlights
|
|
Accomplishments
- Ran subject matter expert calls
- Delivered training to both co-workers as well customers
- Dispatching of tickets to co-workers
- Communication of technical information to both non-technical and technical audiences.
Experience
05/2013 to 06/2016
Partner Services CoordinatorThe Travel Corporation － Kissimmee , FL
- Provide excellent customer support
- Answer Live Help chats
- Dispatch tickets to employees
- Experience with call tracking systems
- Ran subject matter expert calls
- Troubleshooting software on desktops, laptop computers as well as handheld devices on the phone and through email
- A strong working knowledge of practice operations, and make recommendations to management for both system and process enhancements
- Understanding of medical billing
- Working knowledge of a relational database
- Assisted with new employees
- Ability to be able to work as an individual as as working as a team.
03/2011 to 08/2012
Technical Customer Support RepresentativeCengage Learning － Richmond , VA
- Provide excellent technical customer service support
- Troubleshoot software issues on the phone
- Deliver educational information to enhance system implementations, as well as to bring practice to an appropriate level for systems and processes by using remote access software
- Troubleshoot electronic medical claims using loops and segments
- Used SalesForce for ticketing system
01/2004 to 01/2010
Training and Development CoordinatorLakewood Health System － Staples , MN
- Create and provide processes, and system training documentation
- Design and deliver educational programs, develops documentation and training materials, as necessary in an effort to enhance systems implementation, user competence as well as to bring practices to an appropriate level of use for systems and processes
- Provides classroom and/or one-on-one training for new processes, special project rollouts, new hire training, and/or other organizational training needs as required
- One on one provider and clinical trainingA strong working knowledge of practice operations and applications and make recommendations to management for both system and process enhancements
- Work closely with practice leadership, operational and clinical staff to evaluate operational and clinical processes within the practice and offers recommendations around the redesign of these processes in order to improve efficiency and compliance with the policies and procedures established by the organization
- Maintains user training database, training schedule, class reminders, and user evaluations
- Worked with staff over the phone and on site with software issues NextGen Certified Professional (NCP) in both EMR, EPM and ICS Trained medical providers on Dragon 10 Medical edition
Education
2004
Medical AssistantHesser College － City, State, USA1 Year degree program
1997
Micro C Training CenterNetworking certificate program
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Hesser College
- Micro C Training Center
Job Titles Held:
- Partner Services Coordinator
- Technical Customer Support Representative
- Training and Development Coordinator
Degrees
- Medical Assistant
Similar Resumes
