To obtain a position that will benefit from my knowledge, skills and abilities in this industry, to maximize my work activities and context to achieve a positive outcome.
Highlights
Troubleshooting proficiency
Exceptional telephone etiquette
Vast technical knowledge
Vast technical knowledge
High customer service standards
Service solutions expert
Accomplishments
Ran subject matter expert calls
Delivered training to both co-workers as well customers
Dispatching of tickets to co-workers
Communication of technical information to both non-technical and technical audiences.
Troubleshooting software on desktops, laptop computers as well as handheld devices on the phone and through email
A strong working knowledge of practice operations, and make recommendations to management for both system and process enhancements
Understanding of medical billing
Working knowledge of a relational database
Assisted with new employees
Ability to be able to work as an individual as as working as a team.
03/2011 to 08/2012
Technical Customer Support RepresentativeNetSmart Technologies － Woburn , MA
Provide excellent technical customer service support
Troubleshoot software issues on the phone
Deliver educational information to enhance system implementations, as well as to bring practice to an appropriate level for systems and processes by using remote access software
Troubleshoot electronic medical claims using loops and segments
Used SalesForce for ticketing system
01/2004 to 01/2010
Training and Development CoordinatorCore Physicians － Exeter , NH
Create and provide processes, and system training documentation
Design and deliver educational programs, develops documentation and training materials, as necessary in an effort to enhance systems implementation, user competence as well as to bring practices to an appropriate level of use for systems and processes
Provides classroom and/or one-on-one training for new processes, special project rollouts, new hire training, and/or other organizational training needs as required
One on one provider and clinical trainingA strong working knowledge of practice operations and applications and make recommendations to management for both system and process enhancements
Work closely with practice leadership, operational and clinical staff to evaluate operational and clinical processes within the practice and offers recommendations around the redesign of these processes in order to improve efficiency and compliance with the policies and procedures established by the organization
Maintains user training database, training schedule, class reminders, and user evaluations
Worked with staff over the phone and on site with software issues NextGen Certified Professional (NCP) in both EMR, EPM and ICS Trained medical providers on Dragon 10 Medical edition
Education
2004
Medical AssistantHesser College － Manachester, NH, USA1 Year degree program
1997
Micro C Training CenterNetworking certificate program
