Partner Resume Example
Love this resume?Build Your Own Now
PARTNER
Professional Summary
Highly skilled, professional, friendly, customer service oriented ultrasound field service technician with 20+ years of experience and loyal customers. Able to efficiently and effectively troubleshoot and repair diagnostic ultrasound equipment. Also being involved in small business ownership understanding that employees may need to wear more than one "hat" to get the job done.
Skills
|
|
Work History
05/2017 to CurrentPartnerBanfield Pet Hospital | Smyrna , TN
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Patched software and installed new versions to eliminate security problems and protect data.
06/2005 to CurrentSenior Field Service TechnicianJohnson Controls, Inc. | Philadelphia , PA
- Performed annual service visits and completed preventative maintenance on all systems.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems.
- Produced extensive service reports.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Properly completed work reports for each field visit.
- Interacted with all necessary partners including vendors, upper management and peers.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Provided troubleshooting and repair support to multiple customers weekly.
- Discussed and recommended service options with customers and explained costs involved.
- Diagnosed errors and determined proper solutions.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided exemplary customer service during each field visit according to Sonodepot's guidelines.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Handled service requests, including initial troubleshooting and escalation.
- Installed, configured and patched user hardware and software.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up workstations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Operated soldering iron stations to solder connectors to cable assemblies.
- Employed mechanical presses, hand tools and heat guns to assemble and disassemble parts and products.
- Reworked, repaired and adjusted cable assemblies and harnesses to meet safety standards.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- 20+ Years multi-vendor diagnostic ultrasound service experience
08/1999 to 06/2005Service Department ManagerSonodepot Ultrasound Solutions | City , STATE
- Repaired and tested circuit boards and assemblies to component level to maintain stock ready for sale or use by Sonodepot
- Oversaw shipping and receiving department, maintained a high level of qc for outgoing packaging also developed systems for ensuring accuracy
- Sourced parts and transducers from vendors for customers and field technicians. Maintained budget requirements and quality standards
- Refurbished systems and transducers for sales
- Depot manager with 2 direct reports.
- Implemented WO system to help with tracking service reports for multiple field service technicians.
Education
05/2001Associate of Science | Biomedical Equipment TechnologyCaldwel Community College & Technical Institute, City
Certifications
PACE SMD Soldering
DITEC I
Affiliations
North Carolina Biomedical Association - board member 2010/11
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- Caldwel Community College & Technical Institute
Job Titles Held:
- Partner
- Senior Field Service Technician
- Service Department Manager
Degrees
- 05/2001 Associate of Science | Biomedical Equipment Technology
Similar Resumes
