Highly skilled, professional, friendly, customer service oriented ultrasound field service technician with 20+ years of experience and loyal customers. Able to efficiently and effectively troubleshoot and repair diagnostic ultrasound equipment. Also being involved in small business ownership understanding that employees may need to wear more than one "hat" to get the job done.
Skills
Team Leadership
Sales
Hardware and software installation
Technical Support
Customer Relations
System repairs
Diagnostics and troubleshooting
Network component installations
Diagnostic imaging
Equipment Maintenance
Multitasking abilities
Customer Service
Relationship-Building
Flexible & Adaptable
Preventive Maintenance
Computer networks
Maintenance & Repair
Computer skills
Analytical skills
Creative problem solving
Education
Caldwel Community College & Technical InstituteHudson, NC, Expected in 05/2001 ā āAssociate of Science:Biomedical Equipment Technology - GPA:
Certifications
PACE SMD Soldering
DITEC I
Work History
Banfield Pet Hospital - Partner Smyrna, TN, 05/2017 - Current
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Removed malware, ransomware and other threats from laptops and desktop systems.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Installed, modified and repaired software and hardware to resolve technical issues.
Resolved issues with systems, hardware and telephones quickly and accurately.
Patched software and installed new versions to eliminate security problems and protect data.
Johnson Controls, Inc. - Senior Field Service Technician Philadelphia, PA, 06/2005 - Current
Performed annual service visits and completed preventative maintenance on all systems.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems.
Produced extensive service reports.
Managed all on-site and off-site installation, repair, maintenance and test tasks.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Properly completed work reports for each field visit.
Interacted with all necessary partners including vendors, upper management and peers.
Provided telephone support to customers by determining cause of issue and explaining most effective solution.
Provided troubleshooting and repair support to multiple customers weekly.
Discussed and recommended service options with customers and explained costs involved.
Diagnosed errors and determined proper solutions.
Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Provided exemplary customer service during each field visit according to Sonodepot's guidelines.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Installed, modified and repaired software and hardware to resolve technical issues.
Handled service requests, including initial troubleshooting and escalation.
Installed, configured and patched user hardware and software.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
Maintained energy and enthusiasm in fast-paced environment.
Worked flexible hours; night, weekend, and holiday shifts.
Set up hardware and software in optimal configurations to meet network performance requirements.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
Patched software and installed new versions to eliminate security problems and protect data.
Configured hardware, devices and software to set up workstations for employees.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Operated soldering iron stations to solder connectors to cable assemblies.
Employed mechanical presses, hand tools and heat guns to assemble and disassemble parts and products.
Reworked, repaired and adjusted cable assemblies and harnesses to meet safety standards.
Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
20+ Years multi-vendor diagnostic ultrasound service experience
Sonodepot Ultrasound Solutions - Service Department Manager City, STATE, 08/1999 - 06/2005
Repaired and tested circuit boards and assemblies to component level to maintain stock ready for sale or use by Sonodepot
Oversaw shipping and receiving department, maintained a high level of qc for outgoing packaging also developed systems for ensuring accuracy
Sourced parts and transducers from vendors for customers and field technicians. Maintained budget requirements and quality standards
Refurbished systems and transducers for sales
Depot manager with 2 direct reports.
Implemented WO system to help with tracking service reports for multiple field service technicians.
Affiliations
North Carolina Biomedical Association - board member 2010/11
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