partner director of operations resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Goal-driven Operations Manager with more than 10+ years of progressive Hospitality experience. Exceptional business acumen, administrative strengths and program management abilities. Focused and successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

  • Decision Making
  • Focus and Follow-Through
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Administrative Management
  • Budget Control
  • Employee Motivation
  • Sales Promotion
  • Policy Development and Enforcement
  • Cost Reduction
  • Performance Assessment
  • Department Oversight
  • Business Leadership
  • Goal Setting
  • Training Management
  • Payroll Administration and Timekeeping
  • Multitasking and Prioritization
  • Inventory Tracking and Management
  • POS Terminal Operations
  • Customer Relations
  • Calendar Management
  • Special Promotions Planning
  • Staff Scheduling
  • Program Optimization
  • Team Leadership
  • Customer Service Management
09/2019 to 05/2021
Partner/Director of Operations Fs Food Group TX, State,
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Increased customer base and market share by promoting product through diverse channels.
09/2016 to 01/2021
FOH Manager Cooper's Hawk Winery Fort Lauderdale, FL,
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Coached and developed team members to support employee growth and development.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Handled guest complaints quickly using effective and efficient mediation, maintaining positive dining experience for everyone.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Controlled and maintained labor costs through careful scheduling.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Maintained loyal patronage by implementing guest appreciation initiatives.
01/2017 to 08/2019
Event Manager Ensono Downers Grove, IL,
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
  • Prepared, monitored, and maintained event budgets.
  • Maintained close communication with clients to mitigate service issues.
  • Organized guest lists, catering and event timelines.
  • Attended and participated in industry events.
  • Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
  • Assessed event success and identified improvement areas through client feedback.
  • Paid and settled vendors, venues, staff, and contracted services.
  • Coordinated all details and activities for Bmore kikbak's Arts and Entertainment events.
  • Marketed and publicized special events in social calendars.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Oversaw coordination and management of client event itineraries by implementing streamline process.
  • Obtained proper food and display permitting through correct regulatory agencies.
  • Assessed events planning services and related costs.
08/2021 to Present
Program Director Zen And The City City, STATE,
  • Managed program operations and provided strategic leadership for all workers.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Increased event program effectiveness by implementing strategic operational improvements.
  • Developed and monitored budgets for wellness program.
  • Established community relationships to promote Art programs.
Education and Training
Expected in 04/2008
Associate of Arts: Communication And Rhetoric
Bronx Community College of The City University of New York - The Bronx, NY
  • Created highly effective Programs that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
Additional Information

I am a local and National artist and Curator of different art scenes and creative events in Baltimore. My personal and local following is pretty vast and consistent. I’m looking to expand in spaces for people to connect over a great atmosphere, art, music, culture, fine cocktails and delicious food. A bit about me, I’ve been in the industry for over a decade starting my experience in New York from Mixology to culinary and curating social settings and events. Came to Baltimore 5 years ago and dove into the restaurant/venue/hospitality scene here but merged it with my music arts and entertainment background. I also am eager to bring some innovative ideas and fresh branding to this establishment. I can and will put 100% into the success of the business while expanding and gaining notoriety

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Resume Overview

School Attended

  • Bronx Community College of The City University of New York

Job Titles Held:

  • Partner/Director of Operations
  • FOH Manager
  • Event Manager
  • Program Director


  • Associate of Arts

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