Highly communicative individual skilled at overseeing various tasks, including calls and email responsiveness, for companies in Telecom sectors. Highly educated and focused Partner with great eye for detail and understanding of safety processes and procedures.
• Managed 11 Onboarding Specialists and assisted 4 Onboarding Engineers, build and install of net2phone VoIP systems for over 300 customer orders every month.
• Successfully manage 400 open orders in different stages of the order/install process and communicate with customers effectively their status to minimize escalations.
• Consistently resolve issues, manage resources and interface with customers, sales agents and partners regarding order objectives, while maintaining quality assurance, training for our customers.
• Organized and coordinated customer installs for our partners to ensure a smooth transition to their new net2phone product.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Establish and execute project communication plan with channel sales managers, agents, and customers.
• Troubleshoot and design VoIP systems while identifying the best platform that fits the project's needs.
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