Partner Development Manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Highly communicative individual skilled at overseeing various tasks, including calls and email responsiveness, for companies in Telecom sectors. Highly educated and focused Partner with great eye for detail and understanding of safety processes and procedures.

  • Onboarding and mentoring
  • Effective managerial techniques
  • Managerial experience
  • Excel spreadsheets
  • MS Excel
  • Google Suite
  • Google Drive
  • Google Docs
  • Google calendars
  • Boarding gate procedures
  • Coordinating schedules
  • Customer service management
  • Check-in processes
  • Performance improvements
  • Employee training
  • Staff management
  • Data entry
  • Data management
  • Scheduling
  • Policy and procedure modification
  • Customer relationship building
05/2021 to Current
Partner Development Manager Check Point Software Technologies Bellevue, WA,
  • Delivered high level of service to all peers, management and clients in effort to extend partnerships for future opportunities.
  • Provided efficient resolution to issues to satisfaction of clients.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Noted all client information into company's customer relationship management system.
  • Maintained customer relations and coordinated promotions to increase and create new revenue.
  • Worked closely with product specialists to manage sales effectiveness.
  • Analyzed sales and company data and presented findings.
05/2017 to Current
Onboarding Specialist Manager Kpmg Raleigh, NC,

• Managed 11 Onboarding Specialists and assisted 4 Onboarding Engineers, build and install of net2phone VoIP systems for over 300 customer orders every month.

• Successfully manage 400 open orders in different stages of the order/install process and communicate with customers effectively their status to minimize escalations.

• Consistently resolve issues, manage resources and interface with customers, sales agents and partners regarding order objectives, while maintaining quality assurance, training for our customers.

• Organized and coordinated customer installs for our partners to ensure a smooth transition to their new net2phone product.

• Manage project execution to ensure adherence to budget, schedule, and scope.

• Establish and execute project communication plan with channel sales managers, agents, and customers.

• Troubleshoot and design VoIP systems while identifying the best platform that fits the project’s needs.

  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
  • Monitored key dates to ensure information is obtained by deadlines
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
  • Compiled statistical data after each month-end closing
01/2000 to 05/2017
Manager Menzies Aviation College Park, GA,
  • Inventoried plants and flower care supplies and ordered more
  • Supervised 5 employees in floral department
  • Monitored special orders and ensured timely deliveries
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
  • Quoted, generated, and processed customer orders to meet specifications and various occarrions
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements
03/2011 to 07/2013
Passenger Service Supervisor Worldwide Flight Services City, STATE,
  • Interviewed and hired gifted professionals who brought expertise in passenger service/customer service to department, which increased team's overall value
  • Monitored security and maintained operational protocols
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Hired, trained and motivated employees to provide exceptional passenger care and support
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Education and Training
Expected in
: Finance
William Paterson University of New Jersey - Wayne, NJ
Expected in
High School Diploma:
Union High School - Union, NJ,
Native/ Bilingual

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Resume Overview

School Attended

  • William Paterson University of New Jersey
  • Union High School

Job Titles Held:

  • Partner Development Manager
  • Onboarding Specialist Manager
  • Manager
  • Passenger Service Supervisor


  • High School Diploma

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