Partner Development Manager resume example

• Managed 11 Onboarding Specialists and assisted 4 Onboarding Engineers, build and install of net2phone VoIP systems for over 300 customer orders every month.

• Successfully manage 400 open orders in different stages of the order/install process and communicate with customers effectively their status to minimize escalations.

• Consistently resolve issues, manage resources and interface with customers, sales agents and partners regarding order objectives, while maintaining quality assurance, training for our customers.

• Organized and coordinated customer installs for our partners to ensure a smooth transition to their new net2phone product.

• Manage project execution to ensure adherence to budget, schedule, and scope.

• Establish and execute project communication plan with channel sales managers, agents, and customers.

• Troubleshoot and design VoIP systems while identifying the best platform that fits the project’s needs.

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
• Monitored key dates to ensure information is obtained by deadlines
• Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
• Compiled statistical data after each month-end closing

• Inventoried plants and flower care supplies and ordered more
• Supervised 5 employees in floral department
• Monitored special orders and ensured timely deliveries
• Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
• Quoted, generated, and processed customer orders to meet specifications and various occarrions
• Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts
• Drove customer satisfaction by providing recommendations for greenery and flower pairings
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events
• Prepared various floral arrangements, including potted plants and bouquets based on customer requirements

• Interviewed and hired gifted professionals who brought expertise in passenger service/customer service to department, which increased team's overall value
• Monitored security and maintained operational protocols
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
• Established and updated work schedules to account for changing staff levels and expected workloads
• Hired, trained and motivated employees to provide exceptional passenger care and support
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff