partner consultant resume example

Carroll Printing Company - August 2019 - July 2022

• Acquired and successfully merged with local business to centralize apparel, paper, and promotional printing needs resulting in significant business growth.
• Expanded business by adding three additional lines of business.
• Evaluated new product offerings to increase gross revenue by 75% year over year.
• Maintained, improved, and grew established reputation cultivated at Brooks Screen Printing.
• Lead 12-person team to successfully complete over 1,500 individual projects across 500+ customers, annually.
• Developed lasting business relationships to strengthen local small business community impact.
• Established local Small Biz Give with partner small business to donate business proceeds to local area non-profits during COVID.
• Implemented process improvements to define organizational culture and optimized procedures for greater efficiency to foster company growth.
• Researched market options to offer value-added solutions resulting in significant increases in order revenue.

Brooks Screen Printing - July 2016 - July 2019

• Developed and managed all daily business operations including customer service and sales, production, R&D, and finance.
• Established and developed strong vendor relationships to foster more productive and effective product turn around.
• Created and implemented new processes for intake, project initiation, and order completion.
• Grew business offerings from one line of business to four.
• Researched new software and tools for end-to-end project management.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Improved records management systems for client base to establish consistency and repeatability.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Consulted with customers to assess needs and propose optimal solutions.
• Generated revenues yearly and effectively capitalized on industry growth.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Portfolio Manager - Dec 2014 to June 2016

• Managed 1.2 million resource hours supporting $66 million software development portfolio.
• Partnered with product management, client implementations, software development and project management to facilitate all portfolio projects for on time delivery.
• Collaborated with division peers to develop, document and implement ongoing process improvements and change management communications.
• Defined relevant metrics for evaluating resource allocation and utilization.
• Lead development of new processes to improve strategic allocations by 33%.
• Designed company's first process for use of Clarity Portfolio Management tool.
• Implemented new processes and structure for intake, approval, and initiation of all projects.
• Managed all metric documentation and reporting for division portfolio.
• Process champion for departmental agile transformation.

Portfolio Project Manager - June 2013 to Dec 2014

• Created and implemented regular client-based revenue reporting for $6 million+ client portfolio.
• Organized, staffed, and scheduled project teams, achieving 100% successful client delivery.
• Partnered with Product Managers to gather requirements and evaluate client goals and business needs.
• Completed internal audit of all project documentation upon completion and created reporting process to ensure internal audits were complete.
• Designed and facilitated intake, requirements evaluation, and estimation processes for client requests.
• Partnered with stakeholders in creating meaningful processes to improve portfolio performance.

Customer Service Supervisor - Nov 2011 to June 2013

• Managed team of over 20 employees and reported all daily, weekly, and monthly metrics.
• Led staff in developing business acumen, change management skills, and professional development.
• Motivated employees to create and execute effective development plans for corporate growth.
• Developed and implemented communication plans and procedures for new or changing processes.
• Led Associate Engagement survey process, evaluated results and implemented impactful improvements.
• Offered friendly and efficient service to customers, handled challenging situations with ease.