Partner And Owner Resume Example Metro Diner

PARTNER AND OWNER

Professional Summary

Hoping to achieve my goal as a teaching professional with solid multitasking, time management and communication skills combined with unwavering devotion to student success. Thirty years of management, a BS degree and a MBA from Western Governor's University helps with my qualifications. Familiar with different instructional approaches based on the need of the individual. Motivated individual with expertise in Business. Offering excellent communication and organizational abilities along with skill in Microsoft Office. Known for efficiency and best-in-class time management. Working everyday with the needs of the student top of mind and encouraging motivation as my mentor and class instructors did for me. One of my greatest traits is to empathize with people and treat them as family. To this day I have people who have not worked for me for years still tell me I was their best source of comfort when working with them.

Skills

Coaching and mentoring
Partnership development
Financial Management
Verbal and written communication

Staff Management
Human Resource Management
Relationship building
Operations management

Work History

Partner and Owner, 06/2019 to 01/2020
Metro Diner – Las Vegas, Nevada

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Applied human resources expertise to optimize hiring, training and performance.
Delivered personalized educational, behavioral and emotional support to individuals to enable positive learning outcomes.
Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews.

Partner, 10/2011 to 06/2019
Buca Di Beppo – Las Vegas, Nevada

Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization.
Promoted new business and expanded firm's professional network through attendance and participation in community, government and industry events.
Observed all corporate rules and regulations, including safety procedures.
Spoke with peers to verify task completion, enabling all deadlines and schedules to be met.
Maintained P&L and shouldered corporate fiscal responsibility, resulting in positive bottom line results.
Drove performance initiatives, facilitating double digit % revenue increase.
Supported and supervised team of 75 Union professionals.
Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
Hosted weekly and monthly development meetings to increase the level of suggestive selling
Served as company representative at all hotel meetings to promote company objectives.
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.

Red Robin, 08/2009 to 08/2011
General Manager – Henderson, Nevada

Resolved all issues over phone with customers daily.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Facilitated orders and completed accurate to meet aggressive deadlines.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90% overall.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Trained new personnel regarding company operations, policies and services.
Implemented and developed customer service training processes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Investigated and resolved accounting, service and delivery concerns.

General Manager, 05/2003 to 08/2009
Chili's Grill & Bar – San Jose, CA

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Chaired weekly meetings with leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Moved forward with policy and procedure with the company's best interest in mind. Took "leaps of faith" to secure business without compromising hospitality.
Felt more like a father figure for the team without losing sight of my position.
Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Trained, coached and mentored staff to support smooth adoption of new programs.
Designed modern employee recognition program which boosted productivity and improved morale.

Education

MBA: Business Administration And Management, Expected in 08/2020
Western Governors University - Salt Lake City, UT

Bachelor of Science: Human Resources Management, 02/2019
Western Governors University - Salt Lake City, UT

Associate of Arts: Business, 12/1988
University of Florida - Gainesville, FL

Resume Overview

Companies Worked For:

Metro Diner
Buca Di Beppo
General Manager
Chili's Grill & Bar

School Attended

Western Governors University
University of Florida

Job Titles Held:

Partner and Owner
Partner
Red Robin
General Manager

Degrees

MBA : Business Administration And Management , Expected in 08/2020
Bachelor of Science : Human Resources Management , 02/2019
Associate of Arts : Business , 12/1988

Partner and Owner Resume Example

Resume Score: 80%

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