Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Partner Account Coordinator, For Comcast Business Company that will utilize My Training and Experience, Provide Order Support and Coordination for Advanced Voice and Data Services including the small business, mid-market and Enterprise Channels, Environment. with Immense amount of Data Entry, Salesforce.
Highlights
Skills Used
Strong computer application skills
Strong oral/written communication skills
Detailed oriented.
Website navigation, and account billing
Be an active listener who can show empathy and patience in a
non-scripted environment
Communicate information to a variety of non-technical and technical customers
Work cross functionally with advanced technical support teams
Work with the senior sales team to ensure customer orders are processed appropriately.
Navigate through multiple systems to build, track and monitor orders
Responsibilities
Coordinate and manage orders from beginning to end. Orders with moves/adds/ changes.
Includes coordinating, facilitating and interfacing with customer, vendors, and internal, departments.
Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.
Manage the Voice Processes to include owning all updates in the appropriate databases.
Maintain daily customer order activity reports and provide status to customers both internal and external in various systems.
Accomplishments
To include order validations, initiate and manage all various
work-flow components, facilitating and interfacing with customers and vendors and internal departments.
Skills Used
Telecom Provisioning or similar type experience and Project coordination
Excellent Organizational and multi-tasking skills
Strong written and verbal interpersonal communication skills
Ability to work independently and in a group environment.
Willingness to learn and share knowledge.
Working knowledge of MS Office Suite (Specifically Excel)
Responsible for entering and maintaining provider System, Salesforce.
Identify opportunities for improvement and recommend solutions.
Critical thinker, Strong data analysis knowledge to identify root causes of inefficiency, Ability to research
and resolve issues and present all findings to appropriate parties
Environment: Lotus Notes, MS Word, MS Outlook, MS Excel, MS office, Oracle
Analyzes problems and provides information/solutions.
Operates
a PC/image station to obtain and extract information; documents information, activities and changes in the
database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the
company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides
external and internal customers with requested information.
Under immediate supervision, receives and places
follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited
knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks,
understands and responds to the needs and expectations of internal and external
Environment: Lotus Notes, MS Word, MS Outlook, MS Excel, MS office, Oracle
Used System Based Resources .
Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
Experience
Partner Account Coordinator,, 07/2015 to Alorica – Fort Worth, TX, Ensure order coordination, verification and corrections are completed within defined service level agreements. - Work with the senior sales team to ensure customer orders are processed appropriately.- Assist with incubating process for new products during the early phases of introduction. - Manage strategic accounts.- Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.- Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels. - Meet defined scorecard productivity/quality metrics. - Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.- Review contract and validate services with customers to ensure accuracy.- Serve as primary interface with identified customer IT/technical personnel/vendor/VAR. - Navigate through multiple systems to build, track and monitor orders.- Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately. - Identify opportunities for improvement and recommend solutions. - Provide advanced technical support for multi-location customers.- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Financial Customer Service Representative, 06/2014 to 07/2015 24-7 INTouch – City, STATE,
Provide exceptional customer service and problem solving by responding to all inbound calls.
Assist customers with new and existing accounts, website navigation, and account billing.
Be an active listener who can show empathy and patience in a non-scripted environment.
Communicate information to a variety of non-technical and technical customers.
Resolve customer inquiries.
Work in a fast paced, high volume, changing environment.
Learn and strives to gain new knowledge about product and service changes
Accomplishments:
Learned and strives to gain new knowledge about product and service.
Education
Diploma: , Expected in Roosevelt High School - Des Moines, IA GPA:
Skills
Billing, BSC, Customer Service, Data Entry, Databases, Listening Skills, Lotus Notes, MS Excel, MS office, MS Outlook, Windows, MS Word, Navigation Skills, Network, Oracle, Manage Orders, Sales Force, Organizational Skills. Problem Solving Skills, Processes, Programming, Reporting, Selling, Sales, Telephone Skill, Phone, Time Management, Verbal Skills, Website, Written, Communication Skills.
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