Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Attentive Part Time/Full Time Assistant Manager with 4 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.

  • Product and service knowledge
  • Sales monitoring
  • Merchandising
  • Project management abilities
  • Customer relations
  • Training and development
  • Strategic Planning
  • Retail operations management
  • Time Management
Part Time Assistant Manager, 07/2020 to Current
Hot Topic, Inc.Port Richey, FL,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated daily tasks to team members to make the store operate sucessfully
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Trained team of 4 to deliver outstanding customer service, boosting customer satisfaction ratings 100%. When taking the position we were all newly hired and had to rebuild the cliental where management before did not give outstanding customer service.
Assistant Store Manager, 07/2019 to 07/2020
The Realreal, Inc.Marin, CA,
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Conducted analysis to address productivity and improve employee morale.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Coached and developed store associates through formal and informal interactions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Formed and sustained strategic relationships with clients.
  • Created effective 6 month business plans to focus strategic decisions on exceeding long-term objectives.
  • Facilitated establishment and subsequent growth of claire's company, focused on achieving highest diamond selling in the region.
  • Reduced process lags by effectively managing 6 employees for productivity, efficiency and improvement.
  • Managed daily operations, including business reviews, schedules, client relations and IT.
  • Fostered strong relationships with new/returning customers and suppliers by making sure every one was up to date on sales and upcoming events which gave me the chance to maintain communication as well as boost the stores volume.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Recruited individuals demonstrating passion, dedication and added value to team.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Motivated employees to share ideas and feedback.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Provided leadership to 6 employees through coaching, feedback and performance management.
  • Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
  • Monitored progress by establishing plans and measuring results.
  • Oversaw 6 staff by training, mentoring, coaching and giving feedback.
Key Holder , 03/2018 to 07/2019
J&P CyclesPhiladelphia, PA,
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Maintained and achieved measurable goals to improve sales by 45%.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Counted and balanced registers.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Recruited, trained and led retail staff turning over 35,000 in yearly revenue.
  • Instructed staff on procedures for handling difficult transactions.
  • Implemented customer service and offered all promotions, driving store revenue 30%.
  • Recognized for exceptional shift performance.
  • Built lasting client relationships by organizing and planning sales events.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Used Point of Sale register system to complete transactions.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Directed and supervised staff performance.
  • Wrote and submitted reports.
  • Opened and closed store 5 times per week by balancing cash drawers, preparing daily deposits and damaging out items as well as submitting payroll.
  • Managed 4 employees.
  • Guided and supported 6 staff members to consistently achieve team and personal goals.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Increased sales on consistent basis by developing key customer relationships.
  • Grew revenue by improving sales and service strategies.
Sales Lead, 10/2017 to 07/2019
Tapestry, Inc.Hagerstown, MD,
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Researched items at other locations to find products requested by shoppers.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Checked store shelves and restocked products from inventory in back room.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
Education and Training
High School Diploma: , Expected in 05/2018
Foley High School - Foley, AL
Associate of Science: , Expected in
Pensacola State College - Pensacola, FL
  • Promoted from a Key Holder to Full Time Assistant Manger, in a little over 12-months of being with a company.
  • Led team to achieve highest earring seller results, earning recognition from upper management and rewards.
  • Consistently maintained high customer satisfaction ratings.
  • Drove 15% improvement within 6 months of profits through building cliental and pushing sales.

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Job Titles Held:

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  • High School Diploma
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