Attentive Part Time/Full Time Assistant Manager with 4 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.
Skills
Product and service knowledge
Sales monitoring
Merchandising
Project management abilities
Customer relations
Training and development
Strategic Planning
Retail operations management
Time Management
Experience
Part Time Assistant Manager, 07/2020 to Current Hot Topic, Inc. – Port Richey, FL,
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enhanced sales by implementing merchandising and promotional improvements.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Delegated daily tasks to team members to make the store operate sucessfully
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Trained team of 4 to deliver outstanding customer service, boosting customer satisfaction ratings 100%. When taking the position we were all newly hired and had to rebuild the cliental where management before did not give outstanding customer service.
Assistant Store Manager, 07/2019 to 07/2020 The Realreal, Inc. – Marin, CA,
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Conducted analysis to address productivity and improve employee morale.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Oversaw aspects of maintenance, inventory and daily activity management.
Coached and developed store associates through formal and informal interactions.
Assessed, optimized and elevated operations to target current and expected demands.
Built proactive and productive relationships with business agents to maintain operational efficiency.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Formed and sustained strategic relationships with clients.
Created effective 6 month business plans to focus strategic decisions on exceeding long-term objectives.
Facilitated establishment and subsequent growth of claire's company, focused on achieving highest diamond selling in the region.
Reduced process lags by effectively managing 6 employees for productivity, efficiency and improvement.
Managed daily operations, including business reviews, schedules, client relations and IT.
Fostered strong relationships with new/returning customers and suppliers by making sure every one was up to date on sales and upcoming events which gave me the chance to maintain communication as well as boost the stores volume.
Assessed team proficiencies, identifying and targeting areas for improvement.
Recruited individuals demonstrating passion, dedication and added value to team.
Identified client business and operational needs and introduced services to provide solutions.
Built and maintained loyal, long-term customer relationships through effective account management.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Motivated employees to share ideas and feedback.
Identified and solved complex strategy problems to drive organizational goals.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Provided leadership to 6 employees through coaching, feedback and performance management.
Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
Monitored progress by establishing plans and measuring results.
Oversaw 6 staff by training, mentoring, coaching and giving feedback.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
