Dedicated assistant manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Skills
Customer service-oriented
POS systems
Merchandising
Goal-oriented
Detail-oriented
Opening and closing procedures
Staff training and development
Store displays
Strategic thinker
Work History
Part Time Assistant Manager, 01/2017
to Current Maurices – Dakota Square Mall - Minot,
North Dakota
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
First Assistant Manager, 09/2015
to 01/2017 Maurices – Dakota Square Mall - Minot,
North Dakota
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Full Time Assistant Manager, 06/2015
to 09/2015 Maurices – Dakota Square Mall - Minot,
North Dakota
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Part Time Sales Associate, 04/2015
to 06/2015 Maurices – Dakota Square Mall - Minot,
North Dakota
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in sales area.
Built relationships with customers to increase likelihood of repeat business.
Residential Program Specialist, 07/2014
to 03/2015 Work Unlimited – Salem,
Oregon
Carefully reviewed client medical histories, physical findings and diagnoses.
Physically and verbally interacted with clients throughout day.
Strictly followed clients' Behavioral Support Plan (BSP)
Communicated efficiently with verbal and nonverbal clients.
Barrista, 04/2013
to 03/2015 The Daily Buzz Coffee Co. – Stayton,
Oregon
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing shop.
Provided an elevated customer experience to generate a loyal clientele.
Phone Surveyor, 11/2013
to 05/2014 Public Affairs Council – Salem,
Oregon
Call every number on list given, and give surveys to those who are willing to participate.
Kept things well organized to make information gathered understood thoroughly by supervisors.
Certified Nurses Aid (CNA), 02/2013
to 09/2013 Marion Estates – Sublimity,
Oregon
Documented objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients' condition or environment.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Part Time Sales Associate, 10/2012
to 02/2013 Maurices – Salem Center Mall - Salem,
Oregon
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Responded to customer questions and requests in a prompt and effcient manner.
Contacted other storelocations to determine merchandise availablity.
Engaged with customers in a sincere and friendly manner.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma: 2012 Ione Community Schools - Ione,
Oregon
