LiveCareer-Resume

paratransit operator resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Personable and reliable recent IT graduate. Facilitates positive experiences and exceeds customer expectations. Motivated to help others while strengthening technical knowledge and skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Skills
  • Excellent Verbal and Written Communication
  • Collaborative Team Player
  • Building Customer Trust and Loyalty
  • Issue Research
  • Hardware and Software Troubleshooting
  • Account Administration
  • Hardware and Software Repair
  • Analytical and Methodical
  • Tracking and Documentation
  • Organizational Skills
  • Microsoft Windows and Office
  • Microsoft Active Directory
  • Resolving Problems and Incidents
  • Reading Technical Manuals
  • User Support and Troubleshooting
  • Remote Technical Support
  • Customer Communication and Empathy
  • De-Escalation Techniques
  • Time Management
  • Friendly and Patient
  • Calm and Professional Under Pressure
  • Effective Written and Verbal Communication
  • Courteous with Strong Service Mindset
Work History
Paratransit Operator, 05/2018 to Current
Anne CarlsenDevils Lake, ND,
  • Consistently provides excellent customer service.
  • Completes daily inspections, upkeep, and maintenance actions, including Android tablet repairs, to maintain professional appearance and equipment operation at peak levels.
  • Patiently assists elderly and disabled passengers entering and exiting shuttle.
  • Collaborates with dispatchers and management to coordinate travel manifests and adapts quickly to changing conditions and assignments.


Technical Support/Customer Service Representative, 10/2015 to 04/2018
First Point ResourcesCity, STATE,
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Activated accounts for new clients and scheduled service appointments.
  • Conducted password resets and provided thorough website navigation.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Developed instructional documentation to educate new employees and improve work efficiency.
  • Provided detailed written documentation via Citrix system to customer accounts regarding inquiries, issues, and resolutions for future reference.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Activated accounts for clients interested in new services.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Entry Analyst / Transcription Specialist, 11/2011 to 10/2015
StaffMastersCity, STATE,
  • Evaluated and interpreted audio and video dictation, maintained accuracy and formatting in accordance with client demands.
  • Completed data entry tasks with accuracy and efficiency.
  • Leveraged strict time-management and prioritization to adhere to deadlines and produce high-quality work products.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Recorded information using word processing, dictation and transcription software and equipment.


Education
Bachelor of Science: Information Technology, Expected in 06/2022 to Western Governors University - Durham, NC
GPA:
Associate of Applied Science: Information Technology, Expected in 05/2021 to Guilford Technical Community College - Jamestown, NC
GPA:

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Resume Overview

School Attended

  • Western Governors University
  • Guilford Technical Community College

Job Titles Held:

  • Paratransit Operator
  • Technical Support/Customer Service Representative
  • Data Entry Analyst / Transcription Specialist

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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