Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview

Reliable, and energetic, customer focused Individual with the understanding of customer importance and customer needs. Solid team player with upbeat, positive attitude.

Core Strengths
  • Energetic work attitude
  • Strong organizational skills
  • Customer service professional
  • Adaptive team player
  • Map reading and navigation skills
  • Motivated self-starter
  • Superior driving skills
  • Adhere to schedules
  • Telecommunication skills
  • Courteous demeanor
  • Active listening skills
  • High customer service standards
  • Strong problem solving ability
  • Ability to multi task
  • Professional telephone etiquette

Customer Interface

  • Greeted customers upon entrance
  • Assisted customers over the phone
  • Calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience
ParaTransit Driver (MetroAccess), 11/2011 to 1/1/1753 12:00:00 AM
Raytheon Technologies CorpVirgin, UT,

Conducted daily DOT pre-trip inspections according to a set checklist.

Retained valid proof of insurance and registration in vehicle at all times.

Operate vehicles in all weather conditions.

Operated vehicles designed to transport passengers with physical, emotional and developmental disabilities to homes and places of business safely and within established time frames.

Assure that passengers securely enter the building, house, or establishments at their destination.

Communicate with dispatch via walkie talkie.

Knowledge of both manual and electric wheelchair operations and how to properly secure it.

Maintain accurate logs and records of activities.

Be patient and kind with passengers.

Residential Counselor/CMT (Certified Medication Technician), 10/2007 to 10/2011
First Metropolitan Facilities Inc.City, STATE,

Monitor and maintain the safety and security of the clients and the facility.

Address negative behaviors with a positive attitude.

Supervise client activities including breaks, work assignment, recreational activities and other activities.

Perform daily maintenance and the cleaning of the facility.

Answer telephones and greet facility visitors.

Perform periodic inspections of the facility and develop corrective action plans to address the problems.

Customer Service Representative, 2005 to 08/2007
Chevy Chase BankCity, STATE,

Answer high call volume calls regarding customers account.

Transfer funds between customers account.

Accessed cease payments on customers accounts.

Obtained customers bills via online and or by telephone.

Assist customers with any and all questions regarding banking with Chevy Chase.

Educational Background
GED: , Expected in 2008
Louisiana High School - Baton Rouge, LA
Associate of Applied Science in Criminal Justice: Criminal Justice, Expected in 2010
Tesst College of Technology - Beltsville, MD

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Resume Overview

School Attended

  • Louisiana High School
  • Tesst College of Technology

Job Titles Held:

  • ParaTransit Driver (MetroAccess)
  • Residential Counselor/CMT (Certified Medication Technician)
  • Customer Service Representative


  • GED
  • Associate of Applied Science in Criminal Justice

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