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Paralegal Specialist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I am a highly self motivated individual that takes pride in my work. My strong specialties is in detail, quality, and consistency. I am a solid team player with an outgoing and positive demeanor. I am always eager to learn new skills and to be trained.

Accomplishments
Skills
  • Provides good customer service
  • Maintain a strong attention to detail
  • Team player
  • Dependable and Reliable
Work History
03/2016 to Current Paralegal Specialist Associated Catholic Charities | Sparks, MD,
  • Applies appropriate laws and regulations when determining whether or not an individual is subject to passport restrictive action.
  • Responsible for processing law enforcement sensitive U.S. passport restrictive actions and providing guidance to 28 domestic passport agencies/center and U.S. Embassies and Consulates in over 174 countries.
  • Researches and analyzes passport restrictive action requests; identifies all law enforcement concerns and all valid passport products potentially subject to restrictive action; makes accurate determinations on these requests based on preponderance of evidence, using information from all available databases (Lexis Nexis, PLOTS, and PACER) and verifying with law enforcement and/or other appropriate government entities.
  • Identifies and prioritizes all cases. Complete urgent passport restrictive actions within 3 weeks for straightforward cases and 45 days for more complex cases, unless otherwise directed by the supervisor. Complete routine passport restrictive actions within 45 days for straightforward cases and 60 days for more complex cases, unless otherwise directed by the supervisor.
  • Document case determinations, associated conversations, and written correspondence to maintain an accurate historical record.
  • Prepares all correspondences, cables, and other written material required to carry out restrictive actions and other assignments.
  • Identifies and revokes all valid passport products as appropriate.
  • Update appropriate databases (PLOTS and SharePoint).
  • Communicate and follow-up with law enforcement and other federal agencies to coordinate efforts to passport restrictive actions.
  • Keep all stakeholders updated regarding the status of the restrictive action, including its completion.
  • Stays current and adheres to all office policies and procedures when processing passport restrictive actions; identifies inconsistencies to Team Lead and/or Division Chief and recommends improvements.
  • Responds promptly to telephone and/or written inquiries from passport agencies and centers; overseas posts; other Department and federal offices; and local state, federal law enforcement agencies.
  • Provides accurate guidance and support to all appropriate stakeholders, adhering to current federal laws and regulations, Department policy, and office procedures.
  • Complies with all appropriate internal control procedures to protect organization's integrity and prevent unauthorized use or misappropriate of all classified and sensitive (but unclassified) material and equipment in assignment areas.
  • Report instances of security violations/problems to the appropriate supervisor/management officials.
  • Assumes personal responsibility for safeguarding classified and sensitive (but unclassified) material and equipment within assigned areas.
07/2007 to 03/2016 Passport Specialist Activision | Sherman Oaks, CA,
  • Applies citizenship laws, passport regulations, and procedural guidelines for all cases. Accept, examine, and adjudicate applications for passports and authorizes the issuance of them to qualified United States Citizens and Nationals.
  • Examine evidence of citizenship and identity to determine eligibility for a U.S. passport and for official and diplomatic passports, look for appropriate authorization, such as, an approved memorandum on agency letterhead or approved travel orders.
  • Communicate effectively in writing and orally to our customers, The White House staff, Members of Congress staff, Department of Defense, and all federal government agencies. Provide them with information by e-mail or by phone regarding status checks and suspended applications. For suspended applications, advise them what required documents is need to continue to process the passport applications.
  • On a rotational basis, assigned as lead specialist, review all suspense cases that is pending for additional documentation from applicants or a third party, such as, (military/federal agencies) prior to the issuance of a passport.
  • Maintain constant alertness to the possibilities of fraud by reviewing documents that could be a false identity, untruthful statement submitted, and other type of false indicators. Uses appropriate resources to verify facts and develop suspect cases for referrals to fraud office. Complete fraud indicator checklist, noting the reason fraud is suspected, then refer the case to supervisor for approval for submission to the Fraud Prevention Manager.
04/2006 to 07/2007 Office Assistant Schneider Electric | Foxboro, MA,
  • Maintained confidential employees records, such as, yearly evaluations, training request forms, time and attendance, and emergency contact information.
  • Used Travel Manager to create employees travel authorizations for official business.
  • Prepared and organized training materials for training sessions.
  • Ordered office supplies.
  • Scheduled appointments with service department when office equipment was out of service.
  • Handled all calls in a professional manner.
  • Worked with other support staffers as needed to assist with office projects.
03/2004 to 03/2006 Customer Service Representative Stanley Associates | City, STATE,
  • Took action on a significant volume of inquiries by telephone from Members of Congress staff, on the behalf of their constituents, The White House staff, all federal government agencies, and the Department of Defense on the status of an individual's U.S. passport (diplomatic, official, no-fee, and fee passports).
  • Responded to requests by phone, fax, and email to expedite the issuance of passports in emergency situations or when travel plans has changed.
  • Used internal database to draft memorandums for all suspense cases. After suspense letters has been approved by passport specialists, prepared letters to be filed in each federal government agency pick-up box for delivery to the applicants.
  • Filed passport applications in the suspense filing cabinet, pending receipt of required documentation to complete the passport issuance process.
  • Upon receipt of reply, pulled pending applications, attached all correspondences for further adjudication and processing.
Education
Expected in No Degree | Business Administration University of The District of Columbia, Washington, DC, GPA:
Expected in 05/1998 Technical Or Occupational Certificate | Office of Computer Applications TESST Technology Institute , Alexandria, VA, GPA:
Expected in 06/1997 High School Diploma | Ballou High School, Washington, DC, GPA:
Additional Information
  • Mentored and trained two new paralegal specialists.
  • As acting Team Lead, review the work of the other paralegals on my team and advise them accordingly.
  • Resolves all cases extremely fast, well within the prescribed timeframes.
  • Skilled in tracking and managing case files.
  • Drafted an SOP for the contract staff on how to enter a particular type of case into Passport Services case record system.
  • Mentored and train new passport specialists.
  • As a passport specialist, selected for the first rotation to the Customer Service Manager's Office to handle all suspense cases. Assisted the communication section with inquiries by phone and email, kept a report of all come-backs received and re-suspended cases, and attended weekly meetings with the Customer Service Manager and the communication staff.
  • Worked on a special project where I drafted the first standard operating procedures for all passport specialists that will do a three month rotation in the Customer Service Manager's Office.
  • Participated in Customer Service Military and Federal Passport Acceptance Agent Trainings.
  • Voluntarily participated on a few occasions in Passport Day on the Hill, where i accepted passport applications for official, and fee passports.
Awards

Received a combination of individual and group Meritorious and Franklin Awards for outstanding performance, customer service, teamwork, special act, crisis management, and innovation; most recently August 2021, September 2020, and September 2019.

Job Related Training
  • PK325 - Grammar Fundamentals - October 2011.
  • PK326 - Business Writing II - Intermediate Business Writing - March 2012.
  • PK327 - Writing Skills III - Advance Business Writing - April 2012.
  • PK563 - Intermediate National Training Program - July 2013.

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Resume Overview

School Attended
  • University of The District of Columbia
  • TESST Technology Institute
  • Ballou High School
Job Titles Held:
  • Paralegal Specialist
  • Passport Specialist
  • Office Assistant
  • Customer Service Representative
Degrees
  • No Degree
  • Technical Or Occupational Certificate
  • High School Diploma