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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Adaptable and reliable general laborer with strong skills in woodworking, job site cleanup, lifting and carrying heavy objects. Excellent communications and math skills seeks position that provides steady employment and growth opportunities. Logical and time-saving mover with years of experience delivering various items to specified location. Efficient when quickly evaluating items, wrapping in protective materials, moving into truck and arranging by weight and dimensions. Remained motivated to complete jobs on time. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Skills
  • Purchase order verification
  • Warehouse environment safety
  • Order picking and processing
  • Forklift Operations
  • Environmentally Controlled Storage
  • Quantity calculations
  • Warehouse Logistics
  • [Type] truck operations
  • Safety and compliance
  • Labeling and boxing
  • Assembly and production
  • Route deliveries
  • Shipping and receiving
  • Strategic planning
  • Policies and procedures
  • Staff Management
  • Sales and Marketing
  • Schedule optimization
  • Operations management
Work History
02/2019 to Current Paper Handler Crane Co. | Indianapolis, IN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
02/2018 to 06/2021 Nails and Hairs Services Christine Towle | City, STATE,
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
06/2007 to 12/2017 Fast Food Manager Golden Dragon Restaurant | City, STATE,
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Reduced shortages [Number]% by holding staff accountable for excessive food waste and conducting shift inventories.
  • Boosted employee satisfaction [Number]% by developing staff recognition and accountability program, reducing staff turnover [Number]%.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Prepared for and executed new menu implementations.
  • Controlled purchases and inventory by negotiating prices and contracts with over [Number] vendors.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
02/2001 to 08/2003 Sales Associate Beachside Tiki Huts | City, STATE,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared large cash deposits with zero discrepancies.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Expected in 04/2024 GED | Jame Madison University , Atlanta, GA, GPA:
Expected in 04/2023 High School Diploma | Ashworth College, Norcross, GA GPA:
Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed manager training program.
  • Achieved [number]% of sales quote.
  • Promoted to [Job Title] after only [timeframe] for exceptional performance.
  • Trained and mentored [number] employees.
Certifications
  • Licensed [Forklift Driver]

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Resume Overview

School Attended

  • Jame Madison University
  • Ashworth College

Job Titles Held:

  • Paper Handler
  • Nails and Hairs Services
  • Fast Food Manager
  • Sales Associate

Degrees

  • GED
  • High School Diploma

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