palliative and hospice case manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

-Dependable and compassionate Registered Nurse with over 9 years of experience in health care settings. Proven ability to provide individualized care plans and help patients meet goals by delivering direct and effective patient focused care. Committed to increasing patient satisfaction and streamlining procedures. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

  • Bachelors in Nursing
  • Decision Making
  • Direct patient care
  • Teamwork
  • Basic Life Support Certification
  • Hospice and palliative care
  • Diabetes and nutrition education
  • Multi Tasking
  • Case management
  • Chronic disease management
  • Strong clinical judgment
  • Communication Skills
  • Oncology
  • Customer service 
  • EMR / EHR
  • Work History
    06/2019 to Current Palliative and Hospice Case Manager American Senior Communities | Peru, IN,
    • Provide supportive care to patient and family facing life-limiting illness or progressive disease processes
    • Collaborate with physicians, interdisciplinary teams and patients and families in coordinating and implementing plan of care
    • Effectively perform on call and triage duties for entire agency 5 days/ week, every third week
    • Maintain timely attendance at weekly hospice and palliative interdisciplinary team meetings to discuss and collaborate patient status and plan of care
    • Implement and coordinate treatment care plans consistent with direction from physicians, clinical managers, patients, family members and support staff to ensure continuity of care
    • Re-evaluate patient plan of care at least every 60 days and when there is change in patient condition, after hospital stay and at time of discharge, revising plan of care as needed to achieve patient goals
    • Provide ongoing education and training to patient/caregivers on management of disease process, medications, procedures/treatments, personal prognosis, emergency plans, infection control, home safety management and advanced care planning for transition to self-care
    05/2012 to Current Home Health Registered Nurse Case Manager Dignity Health | Camarillo, CA,
    • Provide in-home direct care and case management of clients/family, including initial assessment, development of individualized care plans, oversight and administration of prescribed medications and treatments
    • Successfully manage case-load of 10 to 15 patients in home setting
    • Provide patient and family/caregiver self-care techniques as ordered by physician
    • Assess and evaluate patient’s status and revise plan of care as necessary. Communicate care plan adjustments and authorization modifications to all team members in timely manner
    • Initiate and apply appropriate preventative, therapeutic, and rehabilitative procedures and maintains communication regarding patient care with physician, supervisory personnel, and other professional staff involved in patient/client care
    • Fulfill obligation of assigned patient case load including tracking of patient status when transferred, following up with other healthcare facilities providing care to patients, resuming care of patients when appropriate
    • Collaborate with multidisciplinary team and attend monthly meetings to ensure quality outcomes and client safety
    • Maintain timely and accurate documentation in accordance with agency and CMS guidelines
    04/2017 to 06/2018 Staff Registered Nurse/Charge Nurse (Per Diem) High Point Treatment Center | City, STATE,
    • Managed patient case-load of 10 to 12 patients during shift
    • Provided medication assisted treatment to psychiatric and substance use population
    • Completed nursing assessments, processed admissions and discharges, triage medical issues, assisted in milieu, administered medications and documented
    • Knowledge of psychiatric pharmacology and detoxification protocols, harm reduction and medication-assisted therapies
    • Documented pertinent information according to established alcohol/drug protocols as well as any psychiatric/medical conditions
    • Formulated and revised individualized treatment plans in collaboration with multidisciplinary team, as well as program development
    • Monitored vital signs and assess withdrawal signs and symptoms per protocol
    09/2009 to 06/2013 Charge Nurse Golden Living Centers | City, STATE,
    • Directed patient care and provided guidance and training to RNs, LPNs, CNAs and unlicensed personnel during shift while delegating assignments and providing treatments
    • Successfully provided direct care to case-load of 15-20 patients per shift
    • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
    • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift
    • Educated patients on health maintenance and disease prevention
    Expected in 2013 to to Bachelor of Science | Nursing Regis College, Weston, MA, GPA:
    Expected in 2009 to to Associate of Science | Nursing Bunker Hill Community College, Somerville, MA GPA:

    BLS for Healthcare Providers April 2018 to April 2020

    Registered Nurse in Massachusetts, License number 2262364, Expiration 03/18/2020

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    Resume Overview

    School Attended

    • Regis College
    • Bunker Hill Community College

    Job Titles Held:

    • Palliative and Hospice Case Manager
    • Home Health Registered Nurse Case Manager
    • Staff Registered Nurse/Charge Nurse (Per Diem)
    • Charge Nurse


    • Bachelor of Science
    • Associate of Science

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