Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Data Entry and CSR/Sales Specialist known for quick typing skills, razor sharp eye for detail and an infatuation with keeping customers and employers happy. Require minimal supervision and can continually seek ways to improve processes, accuracy, service levels and efficiency.

  • Word Processing (80 WPM)
  • Zendesk
  • CRM
  • Windows/Google Drive
  • Computer Networking
  • Email Correspondence
  • Data Entry Reporting
  • Spreadsheet and Database platforms
  • Account Records Management
Work History
03/2020 to Current
Data Entry Enrollment Coordinator Api Group Corporation Tyler, TX,
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
12/2018 to 03/2020
Tech Support Specialist Ingleside At Rock Creek Washington, DC,
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Responded to telephone, email and in-person inquiries regarding Spectrum operation, use and repair.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
12/2018 to 03/2020
CSR, Sales Accentcare Carroll, OH,
  • Updated account information to maintain customer records.
  • Helped achieve a goal surpassing 33% increase in add on sales after implementing new CRM data fields that enhanced customer insights for sales team.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Efficiently solved complex problems that impacted management.
  • Collected and analyzed customer information to prepare product or service reports.
11/2016 to 12/2018
CSR/Sales Associate Hanna Andersson, Llc Louisville, KY,
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Expected in 01/2022
Associate of Arts: General Education
Central Carolina Community College - Sanford, NC
Expected in 06/2017
High School Diploma:
Overhills High School - Spring Lake, NC

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Resume Overview

School Attended

  • Central Carolina Community College
  • Overhills High School

Job Titles Held:

  • Data Entry Enrollment Coordinator
  • Tech Support Specialist
  • CSR, Sales
  • CSR/Sales Associate


  • Associate of Arts
  • High School Diploma

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