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Data Entry and CSR/Sales Specialist known for quick typing skills, razor sharp eye for detail and an infatuation with keeping customers and employers happy. Require minimal supervision and can continually seek ways to improve processes, accuracy, service levels and efficiency.
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- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to telephone, email and in-person inquiries regarding Spectrum operation, use and repair.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Updated account information to maintain customer records.
- Helped achieve a goal surpassing 33% increase in add on sales after implementing new CRM data fields that enhanced customer insights for sales team.
- Exceeded sales goals, increased revenue and facilitated sales.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Efficiently solved complex problems that impacted management.
- Collected and analyzed customer information to prepare product or service reports.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Central Carolina Community College - Sanford, NC
Overhills High School - Spring Lake, NC
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Resume Overview
School Attended
- Central Carolina Community College
- Overhills High School
Job Titles Held:
- Data Entry Enrollment Coordinator
- Tech Support Specialist
- CSR, Sales
- CSR/Sales Associate
Degrees
- Associate of Arts
- High School Diploma
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