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PA- Site inspector specialist Resume Example

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PA- SITE INSPECTOR SPECIALIST
Professional Summary

Energetic Store Manager, with over 22 years of experience in store management, sales, customer relation, staff management and other aspects of the operations. Devise strategic approach to achieving store target while developing positive relationships with customers as well as maintaining store inventory and supplies to maintain stock level and meet customers demand. Professional Skills and Training Excellent customer service skills Communication and interpersonal skills Strategic Sales Management Office skills: Computer literate in PC with a wide range of knowledge of software and internet capabilities, Windows, and Microsoft Applications. Extensive use and training on most POS cash handling systems and operations.

Skilled [job title]  with experience in the [industry]  industry. Familiar with [systems] .

Experienced [job title]  professional with strong leadership and relationship-building skills.

[Job title]  with [Number]  years experience.  Areas of expertise include [skills] .

Highly ambitious [Job Title]  with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Motivated [Job Title]  with solid experience managing all levels of large scale projects, including budgeting and administration.

Exceptional leader talented at [Skillset 1], [Skillset 2] and [Skillset 3]. Technically-savvy with outstanding relationship building, training and presentation skills.

Skills
  • Data management
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Conflict resolution
  • Team leadership
  • Budgeting and finance
  • Extremely organized
  • Client assessment and analysis
  • Process implementation
  • Team liaison
  • Staff development
  • Risk management processes and analysis
Work History
June 2017-CurrentPA- Site inspector specialist | Federal Emergency Management Agency | Washington, DC
  • Public assistance.
  • Managed project documents, blueprints and specifications.
  • Interacted with state and local agencies to ensure compliance with codes and regulations.
  • Visited site locations to collect data and documented all information.
  • Drafted detailed dimensional drawings and design layouts.
  • Edited project reports, specifications, plans, construction schedules, environmental impact studies, permits and designs.
  • Reviewed calculations and analytical data to maintain accuracy of the technical reports.
  • Worked directly with [program delivery manger, clients, management  to achieve [result] .
  • Researched and updated all required materials needed for firm and partners.
  • Performed initial client assessment and analysis to begin research process.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Worked directly with [departments, clients, management]  to achieve [result] .
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Store Manager | Cracker Barrel | Baton Rouge, LA
  • Maintained profitable operations Hired, recruited, and trained quality employees.
  • Controlled costs by effectively negotiating with vendors.
  • Schedule, train, and coach employees to maximize performance in customer service, revenue generation, and daily tasks such as stocking and receipt tracking.
  • Consistently achieved monthly target with well planned strategies.
  • Directed work of as many as [Number] employees focused on [Area].
  • Monitored security and handled incidents in a calm and professional manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of [Number]  sales associates, [Number]  team leaders and [Number]  assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Organized private mailbox system using mailbox manager software.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Increased sales volume by [Number] % in less than [Number]  years.
  • Conducted store inventories once per quarter.
May 2014-CurrentBail Bondman Agent | Bail Bond America | Baton Rouge, LA
  • Meet potential clients.
  • Help complete bail applications, make payments, execute bail bonds.
  • Maintain accurate records of executed bail bonds.
  • Record all Aliens on collateral within 24 hours of posting bond.
  • Gather marketing statistical data from courts and jails in the surrounding area.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Worked directly with prison adminstration, clients, management to achieve results.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Supported Chief Operating Officer with daily operational functions.
  • Performed initial client assessment and analysis to begin research process.
  • Researched and updated all required materials needed for firm and partners.
Security Officer | Belle of Baton Rouge Casino | Baton Rouge, LA
  • Patrol the area, handle problem situations, observe and report safety hazards, assist EMT's as necessary, may patrol via foot, vehicle, and/ or bicycle.
  • Respond to calls; assess the situation and respond as per defined protocol and procedures.
  • Oversee customer boarding and disembarking to the vessel.
  • Check I.'s, check for cameras, bottles and other items not allowed on the vessel.
  • Complete required logs, documents and reports.
  • Provide security escorts for all monetary transfers, fills and credits.
  • Transport to keno for slot fills and cash for jackpot winners.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Screened all passengers, crew members and employees for weapons and contraband.
  • Monitored building access and identified all officials and employees before authorizing their entrance.
  • Detected and apprehended any unauthorized personnel.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Directed guests around the building and answered questions regarding accessibility.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Processed and logged accurate and detailed incident reports.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
  • Collected and organized all surveillance data and information to protect client possessions and workspaces.
  • Delivered accurate verbal and written reports to company personnel.
  • Patrolled commercial property and the associated parking garage.
  • Monitored security camera system day and night to protect lives and property.
  • Responded to calls in both routine and emergency situations.
January 2013-June 2013Correctional Officer | Louisiana Correctional Institute for Women (LCIW) | Saint Gabriel, LA
  • Monitor inmates' daily activities, watching closely for unusual behavior, improper conduct, or signs of possible conflict.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Search cell, living quarters, recreation areas, and buildings for contraband or unapproved items.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Maintained the custody and control of [Number]  inmates housed in maximum security unit.
  • Conducted routine and emergency head counts.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed behavior of residents individually and in groups.
  • Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
Assistant Manager | Family Dollar | Baton Rouge, LA
  • Maintained visually appealing and effective displays for the entire store.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Held each team member accountable for achieving brand and performance goals.
  • Educated customers on product and service offerings.
January 2001-April 2012Store Manager | ExxonMobil | Baton Rouge, LA
  • Oversaw all daily operations of the store.
  • Maintained accounts receivable documentation electronically and on paper.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Maintained daily record of all transactions.
  • Coached and mentored 12 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Monitored monthly sales and inventory and reported to the general manager.
  • Recruited, hired, developed and retained retail talent for the company.
  • Built and maintained effective relationships with peers and upper management.
  • Directed work of as many as [Number] employees focused on [Area].
  • Monitored security and handled incidents in a calm and professional manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of [Number]  sales associates, [Number]  team leaders and [Number]  assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Increased sales volume by [Number] % in less than [Number]  years.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
May 1997-January 2001Assistant Manager | Exxon | Baton Rouge, LA
  • Assisted and helped the general manager in managing and supervising the overall operation of location.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Maintained daily record of all transactions..
  • Entered weekly sales and customer count sheets for review by management.
  • Opened a new store location and assisted in recruiting and training new staff member.
  • Encouraged the sales staff to cross-sell complementary products and services to customers.
  • Interacted with customers as they entered the store to determine what their needs were.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Monitored security and handled incidents in a calm and professional manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Promoted from Team Leader to Assistant Manager within [Number]  months.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Directed work of as many as [Number] employees focused on [Area].
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Completed profit and loss performance reports.
Education
2013Associate: Business AdministrationVirginia College, Rouge, LABusiness Administration GPA: 3.0
Skills

accounts receivable, bonds, coach, contracts, clients, customer satisfaction, excellent customer service, customer service, documentation, doors, general manager, inventory, managing, marketing, windows, negotiating, organizational, cameras, policies, process improvement, quality, recruiting, retail, safety, sales, supervising, phone

Accomplishments
  • Supervision
    Supervised team of three staff members. 
  • Reporting
    Documented and resolved [issue]  which led to [results] .
  • Sales
    Increased sales by [X%]  over a two year period.
  • Computer Proficiency
    Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Project Management
    Worked directly with [departments, clients, management]  to [decisive action] .
  • Effective Communication
    Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
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Resume Overview

Companies Worked For:

  • Federal Emergency Management Agency
  • Cracker Barrel
  • Bail Bond America
  • Belle of Baton Rouge Casino
  • Louisiana Correctional Institute for Women (LCIW)
  • Family Dollar
  • ExxonMobil
  • Exxon

School Attended

  • Virginia College

Job Titles Held:

  • PA- Site inspector specialist
  • Store Manager
  • Bail Bondman Agent
  • Security Officer
  • Correctional Officer
  • Assistant Manager

Degrees

  • Associate : Business Administration

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