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PA Program Delivery Manager (PDMG) Resume Example

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PA PROGRAM DELIVERY MANAGER (PDMG)
Professional Summary

Strong leader demonstrating project management skills required to effectively meet organizational goals on time and on budget.

Skills
  • Project Management
  • Oral and written communication
  • Customer service-oriented
  • Call Center Management
  • Management and Supervisory Skills
  • Staff Training and Development
Work History
PA Program Delivery Manager (PDMG), 11/2018 to Current
Company Name – City, State

DR4563AL Clanton, AL Dec. 2020 - Present PA Program Delivery Manager (PDMB)

DR4427TN Nashville, TN Jun. 14, 2019 - Dec. 2020 PA Program Delivery Manager (PDMG)

DR4400GA Warner Robins, GA Nov. 13, 2018-Jun. 14, 2019 PA Program Delivery Manager (PDMG)

  • Facilitate the delivery of Public Assistance grant funding on behalf of Applicants.
  • Working with the applicants to resolve their program related needs ensuring projects are processed as efficiently and expeditiously as possible.
  • Tracking and communicating the progress of all projects through the entire program delivery model in coordination with the Applicant.
  • Discussing potential Hazard Mitigation opportunities with the Applicant.
  • Hosting key information meetings ensuring recovery priorities and program eligibility requirements are communicated
  • Gathering all required documentation to enable FEMA to write grants so the applicant can be returned to their Pre-Disaster condition as soon as possible.

DR4378WV Martinsburg, WVAug. 24, 2018-Sep. 28, 2018PA Site Inspector/Crew Lead Trainee

DR4359WV Fairmont, WVJul. 9, 2018 –Aug. 23, 2018PA Site Inspector/Crew Lead Trainee

  • Performed all of the daily duties of a Site Inspector in addition to the following Crew Lead duties.
  • Attended site inspections with team's site inspectors to mentor and train in the field.
  • Supported the delivery of the Public Assistance Grants program.
  • Actively communicated with the Task Force Lead (TFL) and Program Delivery Manager to ensure that all reporting needs were accurately met.
  • Assessed the performance of site inspectors and determined areas of opportunity for training and improvements.
  • Reviewed site inspections reports for accuracy and completion.

DR4338GA Albany, GANov. 20, 2017-March 20, 2018PAPublic Assistance Site Inspector

  • Supported Phase II of the Public Assistance Grants program by conducting Damage Description and Dimensions (DDD) based on photographs, site sketches/drawings, and damage assessed during the site inspection.
  • Worked closely with Applicants to capture claimed damages for all categories of work that are reviewed and approved by the Program Delivery Manager.
  • Used Grants Manager to complete Site Inspection Reports (SIR) and scanned all supporting documentation into the CRM Tool.
Insurance Agent/Office Manager, 05/2015 to 11/2017
Company Name – City, State

Apr. 1, 2017- Nov. 20, 2017 Independent Insurance Agent

State Farm Insurance Albany, GA May 1, 2015- April 1, 2017 Insurance Agent

  • Sold property and casualty insurance products, FEMA flood policies, life and health products, and business coverage products.
  • Handled claims which included on-site damage inspections, documentation of damages by picture and report.
  • Displayed a consistent positive attitude towards customers, peers and other personnel.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on the subject of insurance.
Installed Sales Department Manager, 02/2010 to 05/2015
Company Name – City, State
  • Provided start-to-finish project management for major exterior installations.
  • Created scope of work and cost estimates for projects.
  • Served as liaison between customers, contractors, and outside vendors during the life of the project.
  • Served as resolutions specialist for any issues that occurred during the process.
  • Completed inspections on vendors during project to ensure that codes and standards were properly followed.
  • Inspected completed projects to ensure satisfactory craftsmanship.
911 Emergency Dispatcher Team Lead, 02/1995 to 02/2001
Company Name – City, State
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Handled approximately 200 cases daily, providing information and treatment recommendations to public, hospital staff and public safety for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Trained 25 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
Education
Bachelor of Science: Business Management (60% Completed)Columbus State University - City, State
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Resume Overview

School Attended

  • Columbus State University

Job Titles Held:

  • PA Program Delivery Manager (PDMG)
  • Insurance Agent/Office Manager
  • Installed Sales Department Manager
  • 911 Emergency Dispatcher Team Lead

Degrees

  • Bachelor of Science : Business Management (60% Completed)

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