Successful small business owner in the Operations Management industry providing business solutions to customers, partners and teammates through training workshops, presentations, and consulting to ensure sales growth, market dominance and customer satisfaction.
DISNEY COLLEGE PROGRAM Walt Disney World, Orlando, FL.
Cast Member at Walt Disney World ESPN Club and Atlantic Dance Hall Spring 2002.
Developed strong Interpersonal Skills by working with diverse cultures and VIP Guests in a high pressure, fast-paced, customer service environment to provide the ultimate guest experience while ensuring guest safety as well as preserving the privacy and integrity of the Disney Experience.
OWNER, VICE PRESIDENTApr 2007 to Current HEALTHY HEARTH FIREPLACE COMPANY, INC － Sanford, NC
Provide comprehensive business solutions including clerical accounting, customer service and marketing strategies to NC Fireplace, Inc to ensure company success through sales growth as the industry leader in central North Carolina.
Proven track record of partnering with Chambers of Commerce, Economic Development agencies and other local, regional and state-wide organizations.
Thorough understanding of current Social Media platforms and how to use them to successfully market small businesses.
Excellent customer service, presentation and communication skills.
Experience developing and/or administering business training courses and seminars.
Experience providing counseling or consulting services to small business owners.
For all product lines including gas pellet and wood.
Promote company through various media outlets including ditial (linkedIn), paper (billboards, paper) and direct calling on contractors.
Consultant for sales and customer service in Hearth Industry Teach and train personnel on new products and services Company representative for various events and organizations Office Operations - Scheduling, Accounts Payable/Receivables, Sales, Customer Service Maintain membership to Home Builder Association Maintain an efficient work environment through use of time management.
HEAD TELLERNov 2005 to Apr 2007 FIRST BANK － Sanford, NC
Provided exceptional customer service Completed all transactions in an accurate and timely manner Adhered to bank policy and procedure, and security policy and procedure Assisted in training teller and bank staff on new computer system Consistently balanced cash drawer and balanced the vault on a daily basis Accurately completed and submitted branch reports and audits Maintained teller and branch cash limits and coordinates cash shipments Promoted teamwork and working well with others Assisted Branch Manager(s) with other duties and as requested.
Communication ConsultantSep 2003 to May 2004 UNIVERSITY OF NORTH CAROLONA AT GREENSBORO University Speaking Center － Greensboro, NC
Selected to become a Consultant based on letter of recommendation from professor, scholastic achievement, and an interview process Conducted one-on-one and group consultations to UNCG and Greensboro communities Created and presented various workshops on different types of communication Organized and led fundraisers Served as recruitment chairman Created new concept on speech organization and presented at the National Association of Communication Centers Conference.
Bachelor of Arts, Communication Studies Media StudiesMay 2005UNIVERSITY OF NORTH CAROLONA AT GREENSBORO － Greensboro, NCGPA: GPA: 3.6Communication Studies Media Studies GPA: 3.6
CERTIFIED SUBSTITUTE TEACHER 2001-Present
Harnett County Public Schools
*Praxis in Public Speaking acquired in 2012
CERTIFIED SUBSTITUTE TEACHER 2001-Present Harnett County Public Schools Praxis in Public Speaking acquired in 2012 LEADERSHIP AND COMMUNITY INVOLVEMENT Social Sorority, University of North Carolina at Pembroke, Pembroke, North Carolina Essential Sigma Advisor and Scholarship Advisor, 2012- Present Create a trusting relationship with collegiate members Create and conduct workshops and seminars for collegiate members Help maintain chapter conduct and accountability Oversee the Vice President and Education director President; Central NC Alumnae Chapter of Tri Sigma, 2010-Present Community Outreach Acting liaison from National Headquarters to local level Conducts meetings Attend National Convention and workshops throughout the year Harbor Creek Property Owners Association Treasurer Sanford, North Carolina, 2010-2013 Responsible for creating and maintaining community budget Collection of all homeowner dues HONORS, AWARDS, AND SERVICE Public Speaking QuickBooks / Intuit Enterprise Solutions G State of North Carolina Notary Public, July 2012-Present Microsoft Suite Communication Studies Honor Society Lambda Pi Eta Order of Omega Honor Society USAA National Collegiate Communication Arts Award
accounting, Accounts Payable, business solutions, clerical, communication skills, concept, Consultant, consulting, counseling, Excellent customer service, Customer Service, marketing strategies, market, Office, personnel, recruitment, Sales, Scheduling, seminars, Social Media platforms, speech, teamwork, time management, workshops