Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
To learn and to enhance my professional skills in a dynamic and stable organization, to solve problems in a effective and creative manner leading towards building a long term career in IT specializing in networking
Core Qualifications
  • OSI Model, LAN/WAN, TCP/IP, DNS, DHCP, Telnet, IPV4, IPV6, Subnetting, OSPF, VLANS, Ether Channel, VLSM, Multicast, Unicast, DSL, T1, Remedy Force
  • Advanced skills in Microsoft operating systems, Microsoft Office 2000-2010, Microsoft Exchange 2000-2007, and experience with Office 365
  • Candidate for CCNA Routing and switching and JNCIA Juniper Internetwork Associate
  • Also experienced with Google Services, Mac environments, Android, OSX and RIM Platforms
  • Multi lingual, proficient in Urdu, Punjabi, Hindi and familiar with Arabic
01/1 to Present Owner, Service Desk Analyst Rent-A-Center | Celina, OH,
  • Successfully started up a brand new small business Successfully registered and certified the business with the State of New York as a MBE, to acquire government contracts Represented the company to key clientele and prospective customers in a positive manner, playing an instrumental role in facilitating business development Created the company website, and exchange servers for all 6 employees Installed, configured and troubleshoot backend equipment including NT 4.0, Wins 2000 and Wins XP Pro workstations, also managed Active Directory 2000/2003, Exchange Servers Installed, configured, troubleshoot and repaired the entire VOIP system hardware and software for the two office locations Provided training and desktop support to company's employees as well as business partners Installed, monitored, managed and performed troubleshooting the TCP/IP protocol Monitored LAN and WAN traffic and identified problems causing downtime or slow response Provided support to partners using RDPs and VPNs Work with other members of the operations team to resolve client requests Provided prompt, courteous and complete resolution of user requests Provided expert remote desktop support, expert system administration, and intermediate to advanced systems engineering support with a strong focus on: client satisfaction and technical excellence Helped install corporate emails for clients on various platforms of technology such as RIM, OSX, Android and Microsoft In charge of accounts payable, accounts receivable, vendor discounting, expense accounting, bank deposits and reconciliation and asset management Created business relationships with airlines, wholesalers, and government agencies.
01/2008 to 01/2010 Sales Assistant Manager T-Mobile USA | City, STATE,
  • Worked directly with the Manager and Area Manager to improve operations, sales and profitability Helped manage a team of 15 representatives and technicians Worked with and coached the team on the latest cutting edge technologies of vibrant cellular phone industry Helped install corporate emails for clients on various platforms of technology such as RIM, OSX, Android and Microsoft Supported the manager in identifying and capitalizing on a neighborhood commercial plan to increase sales and maximize profitability through corporate accounts Managed staff and training requirements Delegated work and assigned tasks to individuals.
01/2001 to 01/2008 Retail Sales Rep, Sales Manager Wireless Center | City, STATE,
  • Achieved and exceeded sales and customer service goals Mastered all 4 major carriers' voice and data plans, features, maps, and services such as Verizon Wireless, AT&T/Cingular Wireless, T-Mobile, Sprint and Nextel as well Mastered all 3 carriers' interactive systems to perform tasks such as sales, billing, head to head carrier comparisons and accessory sales Mastered systems i2k Verizon, Opus AT&T, and Watson for T-Mobile Installed and configured exchange servers for all corporate clients converting from Nextel to the Blackberry platform Worked with a team of 35 people in all 5 locations Promoted as a sales manager in two and a half years Handled large amounts of cash and inventory estimated around $100k Reported sales and accessory numbers to management daily Represented the company in promoting the business at the Javits Center Convention for Top 5 Retailers in the NY Metro area in 2005.
Expected in 2008 B.A | Communications Rutgers University, New Brunswick, NJ GPA:
Expected in 2006 B.S | Business Administration Middlesex County College, Edison, NJ GPA:
Business Administration
Professional Affiliations
accounting, accounts payable, accounts receivable, Active Directory, Arabic, asset management, billing, business development, CCNA, Excellent interpersonal skills, hardware, contracts, clientele, client, clients, customer service, DHCP, DNS, DSL, edge, expert system, features, focus, government, Hindi, inventory, LAN, Mac, Exchange, Microsoft Exchange 2000, Office, Microsoft Office 2000, Microsoft operating systems, 2000, 2k, NT 4.0, OSI, OSPF, Punjabi, Routing, sales, sales manager, self motivated, Servers, systems engineering, T1, TCP/IP, desktop support, phone, Telnet, troubleshoot, troubleshooting, Urdu, voice and data, VOIP, website, WAN

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School Attended

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  • Middlesex County College

Job Titles Held:

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