Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Customer service and Mortgage documents scanning .Microsoft Windows and excel .Encompass knowledgeable,and reliable with also Entrepreneurial owner/operator with years of experience and solid history of retail and real state success . Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Accomplished Business professional offering 2 years of Post closing , Customer service and Mortgage experience. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

  • Microsoft word excel
  • Collections
  • Marketing tactics
  • Customer service
  • KPI management
  • Contract negotiation expertise
  • Encompass
  • Product branding
  • Strategic project planning
  • Project organization
  • Life cycle project management
  • Quality management systems
  • Merchandising
  • Program creation and implementation
  • FHA and VA insuring
  • Customer relations
  • Mortgage insuring
Owner/Operator, 09/2019 to Current
Lineage LogisticsCA, State,
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Set pricing structures according to market analytics and emerging trends.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Led startup and opening of retail business and provided business development, creation of operational procedures and workflow planning.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Analyzed retail client business needs and assisted in determining appropriate resources and strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Performed post-closing checks of mortgage loan documentation.
  • Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
  • Disbursed funds, cut checks and mailed out documents.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative, 07/2019 to 04/2020
VallenPortland, OR,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
Machine Operator, 09/2018 to 07/2019
Scientific GamesUrbandale, IA,
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
Machine Operator, 02/2016 to 09/2018
Scientific GamesWarwick, RI,
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
Education and Training
: Business Economics, Expected in
Kaplan College - Columbus - Columbus, OH
  • Major in Psychology
  • Major in Business Economics

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Resume Overview

School Attended

  • Kaplan College - Columbus

Job Titles Held:

  • Owner/Operator
  • Customer Service Representative
  • Machine Operator
  • Machine Operator


  • Some College (No Degree)

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