To obtain an employment position that utilizes my computer and interpersonal skills.
Exceptional customer service
Customer service surveys
Inventory management systems
Performance tracking and evaluation
Strong public speaker
Successfully ran a commercial cleaning business for ten Commended for having a perfect attendance record while working as a manager for fifteen Promoted to Team Leader after one months of employment. years.
Owner/Operator, 04/2010 to 03/2015Matthews Cleaning Service － Benson, NCWashed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays. Polished furniture and metal fixtures. Gathered and emptied trash and recycling bins. Dusted and mopped all hard surfaces. Cleaned Venetian blinds, including washing and vacuuming them. Dusted furniture, walls, machines and equipment. Notified building managers about needed repairs and replacement equipment. Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors. Maintained all janitorial equipment in a clean, safe and operable condition. Emptied all trash cans and replaced liners. Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs. Cleaned and maintained bathrooms and showers and swept and mopped floors. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Generalized cleaning on a weekly, bi-weekly, and monthly basis Consulting with clients for individual needs to assure complete satisfaction Employing and training staff New Construction, working with contractors, painting labors.
Daycare Teacher, 05/1999 to 09/2000New Life Child Development CenterRedirected children to encourage safe, positive behaviors. Frequently substituted in office and classroom areas. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Physically and verbally interacted with children throughout the day. Continually encouraged children to be understanding and patient with others. Used clear communication and professionalism to develop constructive relationships with families. Coordinating activities for toddler's ages two years old. Maintaining and preparing a weekly schedule in advance on spiritual teachings. Guidance in health/hygiene and proper restroom procedure. Creating a controlled environment for safety at all times. Designing mental and physical activities to stimulate toward child development.
Salesperson, 06/1998 to 03/1999Clayton Manufactured Home － Dunn, NCIdentified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment. Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses. Considerable research on properties for individual families Investigating school districts and covenants in the eastern region Mediating with Vanderbilt and other mortgage companies for Purchaser's financing. Processing documents for insurance and closure of sales.
Assistant to Owner, 06/1988 to 05/1996Body Works Aerobics and Fitness Center － Benson, NCExplained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants. Suggested exercise modifications to individual students to avoid strain and injury. Cleaned and organized studio after each group fitness class. Encouraged members to continue attending group fitness classes. Training instructors to become proficient in sales Broad range of teaching such as beginners and advanced classes Personal training one on one with students Accumulative charity workshops, such as AIDS benefits.
High School Diploma:1992Johnston Community College － Smithfield, NC, United StatesJune92-May93 Johnston Community College (JCC) Four Semesters of programming, BASIC (Beginners' All Purpose Symbolic Instructional Codes)
Certified Agent:Travel,1997Monteith Travel School － Raleigh, NC, United StNov.96-June-97 Monteith Travel School Completed 150 hours through computer training on systems one with introduction to Sabra, Apollo, Pars, and Data (World Span.) Cruise, Hotels, Auto, and tour bookings Extensive role playing Destination and brochures study Observations within the travel agency Knowledge on miscellaneous charge orders (RACO) Tour orders, Universal Credit Card Forms Prepaid Ticket Advice (PTA) and other documents.
PTA Certified ,Travel Agent, CPR
Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML
Training, Sales, Basis, Bi, Business Intelligence, Class, Clients, Comprehensive Large Array Data Stewardship System, Ibm Svc, Painting, Satisfaction, Svc, Benefits, In Sales, Teaching, Jcc, Loans, Mortgage, Of Sales, Credit, Credit Card