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Owner/Operator Resume Example

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OWNER/OPERATOR
Summary

Seasoned Owner/Operator with 5 years of expertise in New Orleans Area. Highly knowledgeable about competitors and clientele with strong background in negotiating deals and generating up to $80,000 annually. Personable leader with strengths to elevate productivity and attracting loyal customers to increase profits.

Skills
  • Preventative maintenance
  • DOT compliance
  • Mechanical recoveries
  • Negotiation
  • Strategic planning
  • Finance management
  • Sound judgment
  • Profit and loss accountability
  • Customer retention
  • Purchasing and planning
  • Schedule management
Experience
08/2018 to Current
Owner/OperatorQuickSilver Transportation LLC － Marrero, LA
  • Observed all driving regulations and safety procedures, maintaining 100% safe driving record over 8 years.
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
  • Notified customers of delayed deliveries due to weather and traffic issues, decreasing calls to support lines by 90%.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
04/2015 to 08/2018
DriverUber/Lyft － New Orleans, LA
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Demonstrated professional conduct with clients and families do deliver outstanding customer service.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Serviced vending machines on regular schedule, including removing money and cleaning components.
  • Transported clients from pickup areas to chosen destinations
  • Helped passengers on and off vehicles and stowed luggage securely to prevent damage.
03/2013 to 04/2016
Motor Coach OperatorLouisiana Trailways － Marrero, LA
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Provided information to passengers, including route, schedule and fares.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Assisted disabled passengers in boarding and exiting bus.
  • Maintained timely adherence to schedules and safety protocols.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
02/2010 to 03/2013
Asst Store ManagerHHGREGG － Metairie, LA
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Partnered with vendors to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Mentored team on effective upselling and cross-selling techniques.
Education and Training
Some College (No Degree): Business AdministrationSouthern University At New Orleans － New Orleans, LA
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Resume Overview

Companies Worked For:

  • QuickSilver Transportation LLC
  • Uber/Lyft
  • Louisiana Trailways
  • HHGREGG

School Attended

  • Southern University At New Orleans

Job Titles Held:

  • Owner/Operator
  • Driver
  • Motor Coach Operator
  • Asst Store Manager

Degrees

  • Some College (No Degree) : Business Administration

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