Experienced business owner and operator adept at problem solving, customer service and hiring and training hardworking, quality staff. Equipped with extensive experience in retail management and sales.
Successfully conducted site selection, lease negotiation and store build out for three franchise locations. Utilized local and corporate vendors to purchase and merchandise inventory. Effectively recruited and trained employees, guaranteeing a motivated and productive staff through unique sales incentives. Followed corporate and regional marketing guidelines to ensure a continued advertising presence. Executed grand openings and seasonal promotions through heavy marketing and social media. Initiated use of POS systems to capture sales, maintain P&L reports and adhere to all corporate, state and federal reporting requirements. In addition to managing daily operations of all locations, complied with corporate goals and objectives while setting and exceeding sales projections.
Launched a new concept car wash franchise after carefully researching market competitors and identifying new customers. Developed an innovative business plan to ensure financial success in a competitive marketplace by effectively networking and utilizing marketing strategies that incorporated social media to establish an avenue for customer feedback. Planned and executed strategic brand building events to introduce available services to attract new customers and new accounts. Responsible for all financial forecasting and reporting. Determined staffing requirements and interviewed, hired and trained new employees. Monitored sales and service records and investigated discrepancies. Tracked and evaluated staff performance, and handled all promotions and terminations. Developed and maintained exceptional customer service standards.
Riverside County Alumnae Chapter of Sigma Kappa Sorority
West Point Parents Club of the Inland Empire
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