owner operator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented Delivery Supervisor with 32 years of experience in Deliveries. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

  • Marketing and advertising
  • Business planning
  • Staffing
  • Documentation and reporting
  • Employee scheduling
  • Human resources management
  • Staff training/development
  • Safety protocols and procedures
Work History
11/2007 to Current
Owner/Operator Lineage Logistics Geneva, IL,
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues
  • Directed business operations for 20-employee company doing $650000 in yearly revenue
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries
  • Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports
  • Assessed income and expenses and adapted plans to improve profit levels
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
01/1998 to 11/2007
Owner Fedex Cross Border Tacoma, WA,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Created and monitored Bulk Mail promotional approaches to increase sales and profit levels 20%.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Aligned branding initiatives and sales strategies with client goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Consulted with customers to assess needs and propose optimal Advertising solutions.
01/1992 to 03/2003
Delivery Expert/Franchise Owner Lupoli Billerica, MA,
  • Directly interacted with customers to deliver mail, packages and ordered goods
  • Developed account plans for designated key accounts, resulting in discovery of multiple up-sell opportunities
  • Coordinated consistent on-time deliveries of damage-free goods
  • Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 30%
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets
  • Expanded business 150% by hiring and training staff, finding new locations and marketing franchises to local consumers
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing
  • Oversaw 4 franchise locations across Denver, including all payroll, business planning and marketing
  • Managed labor, inventory and overhead costs effectively to maintain business profitability
  • Cultivated strong relationships with customers via in-store connections and strong social media presence
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills
01/1989 to 01/1992
Pizza Manager Domino's Pizza City, STATE,
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
  • Accurately completed end-of-day financial tasks worth over $4000 of cash and card transactions daily
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
  • Controlled food costs and managed inventory
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Expected in 05/1988
Associate of Science: Physics
UC Irvine - Irvine, CA,
Expected in
Bachelor of Science: Physics
Colorado School of Mines - Golden, CO
  • Manager of the Year at Dominos 1989 & 1990
  • Franchise of the Year at Blackjack Pizza 1994

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Resume Overview

School Attended

  • UC Irvine
  • Colorado School of Mines

Job Titles Held:

  • Owner/Operator
  • Owner
  • Delivery Expert/Franchise Owner
  • Pizza Manager


  • Associate of Science
  • Bachelor of Science

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