Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I have 20+ years experience in the computer industry doing everything from network and system configuration and design to cable installation and termination. I wish to leverage the knowledge and skills I have attained to move successfully into future endeavors. I am very quick to learn and retain knowledge as well as research and resolve issues in front of me.

  • IT Organization
  • Problem resolution
  • Systems Architecture Analysis
  • Information Technology Infrastructure
  • Desktop support
  • Data recovery
  • Customer service expert
  • Data Entry
  • Entry level Python
  • Process improvement
  • Peripheral Repair
  • Desktop Technical Support
  • PC Repair
  • Hardware and Software Installation
  • Windows Server
  • Bring Your Own Device (BYOD) Management
  • Data Management
  • Customer service
  • Troubleshooting , diagnostics, and repair of electronic devices
  • Communications
  • Requirements analysis and design phases
  • Wireless Networking
  • Technical issues analysis
  • Technical documents comprehension
  • Application support
  • Network development and administration
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
  • Budget understanding
  • Help Desk Operations
  • AV Equipment Management
  • Technical Support
  • IT Support
  • Multi-Site Hardware Deployment
  • Wide Area Networking
  • MS Office
Work History
Owner/Operator, 12/2010 - Current
Lineage Logistics Guyton, GA,
  • Inspected equipment, assessed functionality and optimized controls.
  • Evaluated project requirements and specifications and developed plans to improvements to existing networks and infrastructure.
  • Created service level agreement for IT operational functions including help desk operations.
  • Conducted research on network products, services, protocols and standards for network procurement and development efforts.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Managed development of specialized software for VOIP system
  • Installation and configuration of VOIP phone systems
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
MIS Director Gilchrist County Bocc, 06/2009 - 11/2010
Gilchrist County Board Of County Commissioners City, STATE,

⦁ Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
⦁ Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
⦁ Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
⦁ Oversaw development and implementation of improvements to support and network operations.
⦁ Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with county growth.
⦁ Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.

Advertising Manager / IT Support Manager, 09/2007 - 06/2009
Offenbacher's Patio - Fireplace- Spa- Billiards City, STATE,

⦁ Worked with all adobe CS3 products in Creation of advertisements.
⦁ Maintaining and creating all Advertising media Information.
⦁ Research of Media outlets and statistics.
⦁ Media purchases, Contract negotiation, Billing tracking for 26 different media outlets simultaneously as well as marketing plan creation and layout.
⦁ Creating, Proofing and submitting all ad materials.
⦁ Networking with Media reps.
⦁ Targeted Web based / Standard Advertising.

⦁ Supply management for 7 different retail locations.
⦁ Creation and Maintenance of all support documentation for entire company, Sales, Support, Training and Repairing of Computer Systems / Networks.
⦁ Experienced with software ( Window, MS Office, 3rd party software).

Electrical Service Truck Technician, 07/2003 - 06/2007
Shine Electric City, STATE,
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
  • Troubleshooted electrical system errors with blueprint readings and modern computer programs.
  • Measured devices, including analyzers, amp meters and volt-ohm meters.
  • Performed electrical system installation of conduit, wire, power distribution and motor controls.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters to complete fast-paced work.
  • Applied knowledge of trade tools and ability to read and follow blueprints and wiring plans to projects.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
  • Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
Computer Courses General MCSE class: , Expected in
Convergys Educational Program - ,
High School Diploma: , Expected in 1997
Harvest Time - ,

A+ class Customer support training Class (Convergys) Advanced networking


University of Michigan

  • Using Python to Access Web Data
  • Python Data Structures
  • Programming for Everybody

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  • Convergys Educational Program
  • Harvest Time

Job Titles Held:

  • Owner/Operator
  • MIS Director Gilchrist County Bocc
  • Advertising Manager / IT Support Manager
  • Electrical Service Truck Technician


  • Computer Courses General MCSE class
  • High School Diploma

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