owner operations manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:


- Highly Effective Business Operations Executive with more than 8 years of experience in the Vietnam market, and over a decade of experience in the US market.

- Offering an array of skills in a strategic vision implementation, business/financial/sales/marketing/talent acquisition and empowerment, leadership, performance analysis, campaign management, advertising, and an ability to quickly solve problematic situations.

- Proven ability to multitask in a high stress, dynamic environment while driving growth and providing excellent customer service.


- Vietnam/US Business Operations

- Strategic Planning & Execution

- Sales Strategy

- Revenue Growth

- New Product/Service Launch

- Human Resource Knowledge

- Operational Improvement

- Personnel Development

- Cost Saving and Reduction

- Contract Negotiation

- Acquisition Integrations

- Tactical Problem solving

- Team Restructuring

- Communication and Media

- Fluent in English and Vietnamese language skills

Owner/Operations Manager, 08/2015 - 01/2019
Franklin Vina Inc - Hometown Wine & Liquors City, STATE,

- Drove a retail beverage company to grow revenue from $570,000 to $1.1M in less than 2 years with only 6 employees.

- Managed operations, marketing campaign, production, research and development.

- Implemented improvement to our customer service policies, creating a 28% increase in retention and loyalty.

- Reorganized sales team to focus more on customer communication.

- Gained valuable input that led us to redesign our sales strategy.

- Ensured that appropriate levels of inventory for product lines are maintained and ordered.

- Delivered superior customer service while working with associates to promote sales.

- Trained new employees on day to day operations of business.

- Developed and implemented marketing, tasting programs.

- Approved inventory selection and ordered products.

Owner/Operations Manager, 02/2012 - 10/2014
Happy Nails & Spa City, STATE,

- Increased company affiliate revenue by 80% in 2 years.

- Responsible for creating and carrying out strategic plans to stimulate positive results in the company and team.

- Lead operational oversight and budgetary supervision for company

- Developed and implemented new processes to improve operating efficiency.

- Executed marketing plans resulting in an average weekly sales.

- Implemented and enforced hygiene plus cleanliness standards.

- Resolved guest complaints or issues.

- Interacted with customers daily to ensure an optimal level of customer satisfaction.

Vice President/CEO, 02/2001 - 10/2008
Vietnam Travel Guide Ltd City, STATE,

- Set up and built company from 0 to 15 employees in the first 2 years.

- Recruited and attracted high potential contributors and established a rapid onboarding and ramp up process.

- Opened 2 new branches in 3 years (Phu Nhuan Dist and Phu Quoc).

- Increased yearly profits by utilizing my team of employees effectively.

- Collaborate with the Sales team and Chief of Customer Service to develop and implement recommendation for service improvement.

- Planned, organized and managed overall a tour operating, outbound partner and identifying new markets.

- Holding interesting and excellent seminars/events yearly for a lot of big brand names.

- Communicating on various levels with advertisers, corporate clients and agent contacts.

- Motivate good relationships with Authority to run the campaigns.

- Capable of working with Presses and Agencies.

- Experience with editing and writing for Saigon TiepThi Newspaper, Youth newspaper and Phu Nu Magazine.

Education and Training
MBA: General , Expected in 2009
Columbia Southern University - Orange Beach, AL
Status -
Bachelor of Science: , Expected in 2008
Hanoi Law University - SaiGon , Vietnam
Status -
Bachelor of Arts: English Language , Expected in 2001
University of Languages And International Studies - ,
Status -
Diploma of Business Administration: , Expected in 1997
Ho Chi Minh College of Economic - Ho Chi Minh,
Status -

- Introduction to Psychology - Yale University

- Brand Management: Aligning Business, Brand and Behavior - University of London

- Project Planning: Putting It All Together - Google

- Project Starting a Successful Project - Google

- Foundations of Project Management - Google

- License of Real Estate - Ho Chi Minh Construction Department

- Certificate of The Hotel Management - Ho Chi Minh City Services of Tourism

- Certificate of Tourist Guide - University of Economic

- Certificate of Strategic Management & Business Policy - HCM Investment Trade Promotion Center.

Activities and Honors

- MC - Helping fundraising at Hai An Buddhist temple in New Britain, Connecticut

- Successfully operated a campaign at Christmas for Ho Chi Minh Post for 4 years, it was one of the biggest Christmas campaign in Saigon.

- Hosted an outdoor event for Unilever and British American Tobacco for senior employees and to welcome the new boss.

- Hosted the Mid-Autumn Festival to bring gifts and smiles to poor children in the countryside in Ben Tre, Tra Vinh, Soc Trang, 2000, 2001, 2002, 2003 and 2004.

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Resume Overview

School Attended

  • Columbia Southern University
  • Hanoi Law University
  • University of Languages And International Studies
  • Ho Chi Minh College of Economic

Job Titles Held:

  • Owner/Operations Manager
  • Owner/Operations Manager
  • Vice President/CEO


  • MBA
  • Bachelor of Science
  • Bachelor of Arts
  • Diploma of Business Administration

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