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Owner/Operating Manager Resume Example

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OWNER/OPERATING MANAGER
Summary

Dynamic and energetic customer-oriented, strategic-thinking sales and account management professional with over 15 years of experience in building relationships, retaining top accounts and growing profit channels. Self-motivated leadership professional with expertise on expanding network connections, introducing products and educating clients. Experience with implementing pricing strategies, territory development and revealing customer needs to deliver solutions.

Skills
  • Account management
  • Relationship Building
  • Customer service-oriented
  • MS Office proficiency
  • Proven sales track record
  • Goal-oriented
  • Sales and marketing
  • Lead generation
  • Customer needs assessment
  • Territory sales
  • Prospecting and networking skills
  • B2B and B2C sales
Experience
Owner/Operating Manager | 01/2018 to CurrentKnighten Electrical Contracting - Bluffton, South Carolina
  • Cultivate long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
  • Expand new business, implementing effective networking strategies.
  • Follow-up with clients after installations to ensure quality service and customer satisfaction.
  • Generate sales by prospecting leads, cold calling and closing deals.
  • Expand network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
  • Update database with customer and sales information.
  • Cultivate a strong relationship with customers while fostering a positive business image.
  • Achieve $200,000 in sales in 12 months, which exceeded gross profit objectives by 50%.
  • Foster relationships with customers to expand customer base and enhance loyalty and retention.
  • Utilized effective communication and active listening to meet customer service standards.
  • Increased customer satisfaction and streamlined business processes and procedures.
  • Prepared financial reports, including budgeting, profit and loss, and legal analysis.
  • Optimized sales and reduced overhead costs resulting in increased profitability.
Certified Personal Trainer/Group Fitness Manager | 06/2010 to 11/2017Cajun Fitness - Youngsville, LA
  • Encourage clients to engage in group fitness classes and other activities in the gym to meet fitness goals.
  • Successfully led key projects which resulted in me mbership grow and an increase in personal training clients.
  • Encouragedand motivatedmembers to attend group fitness classes.
  • Exceed minimum monthly revenue, service and customer satisfaction goals.
  • Administer fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests.
  • Correct dangerous movements and suggeste alternate exercises.
  • Increase sales by 40% over a two-year period.
  • Taught clients how to modify exercises appropriately to avoid injury.
  • Counsel clients on proper nutrition and exercise habits.
  • Contribute to a 33% increase in sales for the personal training department.
Inside and Outside Sales Representative | 06/2003 to 11/2009Cintas Corp - Baton Rouge, Louisiana
  • Demonstrate products to potential customers and answer all questions in a knowledgeable manner.
  • Introduce new products to distributors through demonstrations detailing features and capabilities.
  • Schedule and attend at least 20-25 appointments per week.
  • Surpassed annual quota by 25%.
  • Execute  daily cold calls to top level executives to increase client base.
  • Utilize upselling techniques to build sales with current clients.
  • Negotiate prices and set up contracts to finalize service agreements.
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
  • Negotiated prices, terms of sales and service agreements.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Director of Communications | 06/1998 to 06/2003Associated Buildes & Contractors - Baton Rouge, LA
  • Planned and organized corporate media and other special events.
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
  • Managed all media, press and public relations issues.
  • Wrote internal memoranda for company employees.
  • Put together media kits in support of specific strategic initiatives.
  • Managed internal communications, including production and management of print and electronic newsletters.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
Education and Training
Louisiana State University and A&M College - - Baton Rouge,LA | | Bachelor of ArtsHistory/English
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Resume Overview

Companies Worked For:

  • Knighten Electrical Contracting
  • Cajun Fitness
  • Cintas Corp
  • Associated Buildes & Contractors

School Attended

  • Louisiana State University and A&M College

Job Titles Held:

  • Owner/Operating Manager
  • Certified Personal Trainer/Group Fitness Manager
  • Inside and Outside Sales Representative
  • Director of Communications

Degrees

  • Louisiana State University and A&M College - Baton Rouge , LA | Bachelor of Arts

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