MultilingualĀ Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Skills
Customer service specialist
Fluent in Portuguese, English and Spanish
Friendly
Calm under pressure
Flexible
Passion for travel
Fast learner
Highly dependable
ExcellentĀ attention to detail
Active listening skills
Courteous demeanor
Natural leader
Education
Union County College1033 Springfield Avenue Cranford, NJ 07016Expected in Current ā āfifth level:English as Second Language - GPA:
Work History
Snc Lavalin - Owner of a cleaning company. Binghamton, , 01/2014 - Current
Providing several kinds of cleaning services, such as:
- first time cleaning;
-Ā regular cleaning;
- special cleaning;
In Offices, Houses, Apartments, Stores.
Supervising up to 4 people at a time.Ā
Providing service with Excellency and in specific schedules.
Explaining the use of safety equipment and answering clients' questions.
Dealing with dissatisfied clients, resulting in satisfaction for both parts.Ā
Domino's Pizza - Driver and Costumer Service City, STATE, 2015 - 09/2015
Solicited customer feedback and resolved any problems through phone and personally.
Promoted the safety, comfort and welfare of clients by delivering food at clients home.
Supervised unaccompanied minors during office hour.
Stocked refrigerators interiors for busy hours with equipment and supplies.
Relayed updates and information to clients in a friendly and timely manner.
Maintained a friendly, positive attitude when dealing with distressed clients.
Super Supermarket - Sector Manager City, STATE, 2013 - 08/2013
Maintained a friendly, positive attitude when dealing with clients.
Provided quality products and great service.ā
Stocked storage areas for busy hours with supplies.
Solicited customer feedback and resolved any problems through several kinds of actions.
Promoted upgrade options to customers, resulting in anĀ increase in clients choosing our service.
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