Strong leader who is versed in training new staff, increasing revenue by upselling salon products and encouraging client retention with exceptional guest service skills.
Organized salon paperwork and office files.
Introduced corporate policies, procedures and work rules to new spa employees.
Executed all daily opening and closing procedures.
Suggested and sold salon services and retail products to customers.
Sold $1000.00 in spa retail items and gift cards in a one-month period.
Researched the various types of spa therapies and treatments to be better informed of spa services.
Greeted all guests and assisted them with requests and special services.
Instructed guests on facility safety measures.
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