Goal-oriented Customer Satisfaction Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Spearhead development, execution, and continuous optimization of Hyundai Owner Marketing Program with annual budget of $18 million.
Performed analysis and visualize data to enhance product quality, information communication and cross-functional collaboration for Product Quality data in order to improve overall quality and customer satisfaction of Hyundai vehicles.
Responsible for providing data and project administrative support for the Tehachapi Renewables Transmission Project (TRTP) Environmental Team under Corporate Environmental Services (CES) analyzing, tracking, reporting and mitigating issues with schedules for construction, environmental, easements, permits, technical planning and engineering.
Provided project administration support for geotechnical/environmental engineering consulting firm.
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